-100
NPS
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Brand Page
Schumacher Clinical Partners
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About Schumacher Clinical Partners' Brand
SCP Health is a privately held, physician-driven company dedicated to helping hospitals and providers focus on delivering high-quality patient care.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Schumacher Clinical Partners NPS
Schumacher Clinical Partners's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Schumacher Clinical Partners's customers would recommend using the product based on a scale of -100 to 100.
Schumacher Clinical Partners Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Schumacher Clinical Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schumacher Clinical Partners Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Schumacher Clinical Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schumacher Clinical Partners Product Quality
2/5
Schumacher Clinical Partners has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Schumacher Clinical Partners' overall Product Quality score rated by its users and customers.
Schumacher Clinical Partners Product Information
Schumacher Clinical Partners’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Schumacher Clinical Partners Pricing
Schumacher Clinical Partners ROI & Value For Money
2/5
Schumacher Clinical Partners has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Schumacher Clinical Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schumacher Clinical Partners Customer Service
1.9/5
Schumacher Clinical Partners has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Schumacher Clinical Partners's Customer Service
Address
200 Corporate Blvd., Suite 201, Lafayette, LA 70508
Website
http://www.schumacherclinical.com
Phone Number
(800) 893-9698
Schumacher Clinical Partners's Social Links
Schumacher Clinical Partners as an Employer
3.2/5
Schumacher Clinical Partners has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Schumacher Clinical Partners
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Schumacher Clinical Partners scored a -100 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Schumacher Clinical Partners would recommend the brand to a friend. ENPS measures how likely Schumacher Clinical Partners employees would recommend working at Schumacher Clinical Partners to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
