-60
NPS
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Science 37
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About Science 37 Brand
S37 is a mobile technology and clinical trials organization based in Los Angeles.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Science 37 NPS
Science 37's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Science 37's customers would recommend using the product based on a scale of -100 to 100.
Science 37 Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Science 37 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 -60 | Oct 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Science 37 Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Science 37 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Science 37 Product Quality
3.1/5
Science 37 has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Science 37 overall Product Quality score rated by its users and customers.
Science 37 Product Information
Science 37’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://science37.com/
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Enterprise
Healthcare
Mobile App
SaaS
Science 37 Pricing
Science 37 ROI & Value For Money
3/5
Science 37 has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Science 37 overall ROI score rated by its users and customers.
Science 37 Customer Satisfaction (CSAT)
Science 37 Customer Satisfaction (CSAT) Score
40 / 100
Science 37 has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Science 37 Customer Service
2.7/5
Science 37 has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Science 37 overall Customer Service score rated by its users and customers.
About Science 37's Customer Service
Address
11307 Hindry Ave. Unit D, Los Angeles, CA
Website
http://science37.com/
Phone Number
(984) 377-3737
Science 37 as an Employer
2.7/5
Science 37 has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Science 37 scored a -60 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Science 37 would recommend the brand to a friend. ENPS measures how likely Science 37 employees would recommend working at Science 37 to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
