-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SCIO Health Analytics
Marketing or Exec? Claim Your Free Account
About SCIO Health Analytics' Brand
SCIO Health Analytics provides healthcare analytics solutions and services globally.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SCIO Health Analytics NPS
SCIO Health Analytics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SCIO Health Analytics's customers would recommend using the product based on a scale of -100 to 100.
SCIO Health Analytics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SCIO Health Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCIO Health Analytics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SCIO Health Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCIO Health Analytics Product Quality
2.5/5
SCIO Health Analytics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCIO Health Analytics' overall Product Quality score rated by its users and customers.
SCIO Health Analytics Product Information
SCIO Health Analytics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Analytics
Healthcare
SCIO Health Analytics Pricing
SCIO Health Analytics ROI & Value For Money
1.5/5
SCIO Health Analytics has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCIO Health Analytics' overall ROI score rated by its users and customers.
SCIO Health Analytics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCIO Health Analytics Customer Service
1.5/5
SCIO Health Analytics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCIO Health Analytics' overall Customer Service score rated by its users and customers.
About SCIO Health Analytics's Customer Service
Address
433 South Main St.,, Suite 203, West Hartford, CT 06110
Website
http://www.sciohealthanalytics.com
Phone Number
860-676-8808
SCIO Health Analytics's Social Links
SCIO Health Analytics as an Employer
2.2/5
SCIO Health Analytics has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of SCIO Health Analytics
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SCIO Health Analytics scored a -100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of SCIO Health Analytics would recommend the brand to a friend. ENPS measures how likely SCIO Health Analytics employees would recommend working at SCIO Health Analytics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
