25
NPS
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SciPlay
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About SciPlay's Brand
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
SciPlay NPS
SciPlay's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether SciPlay's customers would recommend using the product based on a scale of -100 to 100.
SciPlay Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
SciPlay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Apr 2024 66 | Apr 2024 | 66 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SciPlay NPS by Ethnicity
SciPlay's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
SciPlay Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of SciPlay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SciPlay Customer Loyalty Score by Ethnicity
SciPlay's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SciPlay.
40
out of 100
Caucasian
SciPlay Product Quality
2.8/5
SciPlay has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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SciPlay Product Information
SciPlay’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.sciplay.com
- Company Size
- 501-1,000 Employees
Quick Insights into SciPlay Product Quality
SciPlay's Product Quality score was rated highest by Caucasian customers.
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Ranked SciPlay Product Quality the Highest
SciPlay Product Quality Score by Ethnicity
SciPlay's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SciPlay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
SciPlay Pricing
SciPlay ROI & Value For Money
3.4/5
SciPlay has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into SciPlay ROI
SciPlay's ROI score was rated highest by Caucasian customers.
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Ranked SciPlay ROI the Highest
SciPlay ROI Score by Ethnicity
SciPlay's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SciPlay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
SciPlay Customer Satisfaction (CSAT)
SciPlay Customer Satisfaction (CSAT) Score
67 / 100
SciPlay has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SciPlay Customer Service
3.3/5
SciPlay has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About SciPlay's Customer Service
Website
https://www.sciplay.com
Quick Insights into SciPlay Customer Service
SciPlay's Customer Service score was rated highest by Caucasian customers.
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Ranked SciPlay Customer Service the Highest
SciPlay Customer Service Score by Ethnicity
SciPlay's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SciPlay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
SciPlay as an Employer
Consumer vs. Employees
SciPlay scored a 25 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of SciPlay would recommend the brand to a friend. ENPS measures how likely SciPlay employees would recommend working at SciPlay to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
