50
NPS
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Sciton
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About Sciton's Brand
Sciton is a company who provide laser and light source solutions for medical professionals who want superior durability.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Sciton NPS
Sciton's Net Promoter Score (NPS) is a 50 with 72% Promoters, 6% Passives, and 22% Detractors. Net Promoter Score tracks whether Sciton's customers would recommend using the product based on a scale of -100 to 100.
Sciton Overall NPS
| 72% | Promoters |
|---|---|
| 6% | Passives |
| 22% | Detractors |
Sciton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 60 | Dec 2022 | 60 |
Jan 2023 67 | Jan 2023 | 67 |
May 2023 50 | May 2023 | 50 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2023 20 | Oct 2023 | 20 |
May 2024 27 | May 2024 | 27 |
Jun 2024 33 | Jun 2024 | 33 |
Aug 2024 39 | Aug 2024 | 39 |
Oct 2024 39 | Oct 2024 | 39 |
Mar 2025 43 | Mar 2025 | 43 |
Oct 2025 46 | Oct 2025 | 46 |
Nov 2025 50 | Nov 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sciton NPS by Gender
Female customers rated Sciton's NPS 80 points higher than Male customers.
Male
20
Sciton's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
100
Sciton's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Sciton NPS by Ethnicity
Sciton's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Sciton NPS by Usage
Sciton's NPS was rated 34 points by customers who have used Sciton's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Sciton Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Sciton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sciton Customer Loyalty Score by Gender
Sciton's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Sciton Customer Loyalty Score by Ethnicity
Sciton's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sciton.
100
out of 100
Caucasian
Sciton Customer Loyalty Score by Usage
Sciton's Customer Loyalty score was rated 100% by customers who have used Sciton's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sciton Customer Loyalty Score by Industry
Sciton's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Sciton Product Quality
4.1/5
Sciton has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sciton Product Information
Sciton’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sciton's product the highest.
- Website
- http://www.sciton.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Sciton Product Quality
Sciton's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Sciton Product Quality the Highest
Ranked Sciton Product Quality the Lowest
Sciton Product Quality Score by Gender
Female customers rated Sciton's Product Quality score 1.1 stars higher than Male customers.
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Male
3.9/5
Female
5/5
Sciton Product Quality Score by Ethnicity
Sciton's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sciton.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Sciton Product Quality Score by Usage
Sciton's Product Quality score was rated 3.5 stars by customers who have used Sciton's products/services for 1 to 2 Years.
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Sciton Product Quality Score by Industry
Sciton's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Sciton Pricing
Sciton ROI & Value For Money
3.8/5
Sciton has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Sciton Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Sciton ROI
Sciton's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Sciton ROI the Highest
Ranked Sciton ROI the Lowest
Sciton ROI Score by Gender
Female customers rated Sciton's ROI score 1.9 stars higher than Male customers.
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Male
3.1/5
Female
5/5
Sciton ROI Score by Ethnicity
Sciton's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sciton.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Sciton ROI Score by Usage
Sciton's ROI score was rated 3.5 stars by customers who have used Sciton's products/services for 1 to 2 Years.
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Sciton ROI Score by Industry
Sciton's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Sciton Customer Satisfaction (CSAT)
Sciton Customer Satisfaction (CSAT) Score
66 / 100
Sciton has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sciton Customer Satisfaction
Sciton's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Sciton Customer Satisfaction the Highest
Ranked Sciton Customer Satisfaction the Lowest
Sciton Customer Satisfaction Score by Gender
Female customers rated Sciton's Customer Satisfaction score 40 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sciton.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sciton Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sciton's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sciton.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sciton Customer Satisfaction Score by Usage
Sciton's Customer Satisfaction score was rated 67 points by customers who have used Sciton's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sciton Customer Satisfaction Score by Industry
Sciton's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Sciton Customer Satisfaction Score by Industry",
"text": "Sciton's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sciton's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Sciton Customer Service
3.8/5
Sciton has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sciton's Customer Service
Address
925 Commercial Street, Palo Alto, CA 94303
Website
http://www.sciton.com
Phone Number
6505438366
Quick Insights into Sciton Customer Service
Sciton's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Sciton's Customer Service score.
Ranked Sciton Customer Service the Highest
Ranked Sciton Customer Service the Lowest
Sciton Customer Service Score by Gender
Female customers rated Sciton's Customer Service score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sciton.
Male
3/5
Female
5/5
Sciton Customer Service Score by Ethnicity
Sciton's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sciton.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Sciton Customer Service Score by Usage
Sciton's Customer Service score was rated 3.5 stars by customers who have used Sciton's products/services for 1 to 2 Years.
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Sciton Customer Service Score by Industry
Sciton's Customer Service score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Sciton as an Employer
4.2/5
Sciton has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sciton scored a 50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sciton would recommend the brand to a friend. ENPS measures how likely Sciton employees would recommend working at Sciton to a friend.
Net Promoter Score
50
NPS Score
| 72% | Promoters |
|---|---|
| 6% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
