-23
NPS
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SCL Health
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About SCL Health's Brand
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
SCL Health CMO
SCL Health NPS
SCL Health's Net Promoter Score (NPS) is a -23 with 27% Promoters, 23% Passives, and 50% Detractors. Net Promoter Score tracks whether SCL Health's customers would recommend using the product based on a scale of -100 to 100.
SCL Health Overall NPS
| 27% | Promoters |
|---|---|
| 23% | Passives |
| 50% | Detractors |
SCL Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -29 | May 2021 | -29 |
Nov 2021 -38 | Nov 2021 | -38 |
Feb 2022 -22 | Feb 2022 | -22 |
Mar 2022 -10 | Mar 2022 | -10 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -13 | Jun 2022 | -13 |
Apr 2023 -19 | Apr 2023 | -19 |
May 2023 -29 | May 2023 | -29 |
Jul 2023 -30 | Jul 2023 | -30 |
Apr 2024 -30 | Apr 2024 | -30 |
Sep 2024 -28 | Sep 2024 | -28 |
Feb 2025 -24 | Feb 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCL Health Customer Reviews
Out of the 3 SCL Health customer reviews 1 was positive and 2 were constructive. SCL Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SCL Health Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of SCL Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCL Health Product Quality
2.8/5
SCL Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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SCL Health Product Information
SCL Health’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.sclhealth.org
Industry
Tech
Hospital & Health Care
SCL Health Pricing
SCL Health ROI & Value For Money
2.4/5
SCL Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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SCL Health Customer Satisfaction (CSAT)
SCL Health Customer Satisfaction (CSAT) Score
63 / 100
SCL Health has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
44%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCL Health Customer Service
2.6/5
SCL Health has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About SCL Health's Customer Service
Website
http://www.sclhealth.org
SCL Health as an Employer
2.8/5
SCL Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
SCL Health scored a -23 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of SCL Health would recommend the brand to a friend. ENPS measures how likely SCL Health employees would recommend working at SCL Health to a friend.
Net Promoter Score
-23
NPS Score
| 27% | Promoters |
|---|---|
| 23% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
