13
NPS
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Brand Page
Scoop.it
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About Scoop.it's Brand
Scoop.it helps millions of professionals & marketers develop their visibility online through content curation and content marketing.
Brand at a Glance
4.2/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Scoop.it NPS
Scoop.it's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether Scoop.it's customers would recommend using the product based on a scale of -100 to 100.
Scoop.it Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
Scoop.it NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 12 | Aug 2020 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scoop.it NPS by Usage
Scoop.it's NPS was rated -32 points by customers who have used Scoop.it's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -32 | 5 to 10 Years | -32 |
Scoop.it Product Quality
4.2/5
Scoop.it has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Scoop.it Product Information
Scoop.it serves markets in the United States, Europe, Canada, and United Kingdom. Scoop.it supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Scoop.it’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.scoop.it
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Social
Sports & Entertainment
Languages Supported
English
Product Type
Content Marketing Software
Publishing Software
Scoop.it Pricing
Scoop.it ROI & Value For Money
4.4/5
Scoop.it has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Scoop.it Pricing Plans
Scoop.it has a pricing structure that accommodates small, medium, and large businesses. Starting from $14.99/month, Scoop.it uses a subscription model and offers the following: PRO ($14,99/month billed annually): For individuals, freelancers and solo-preneurs seeking to boost their online presence. Curate unlimited conte, PLUS ($67/month billed annually): For small businesses' marketers and owners who want to use a comprehensive solution to boost their content. Mor, and ENTERPRISE (From $416/month billed annually): For companies and organizations with advanced content curation and monitoring needs. Such as conten.
Who Uses Scoop.it?
Small Businesses
Medium Businesses
Large Enterprises
Scoop.it Customer Service
5/5
Scoop.it has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Scoop.it's Customer Service
Address
48 2nd Street, Third Floor, San Francisco, CA
Website
http://www.scoop.it
Consumer vs. Employees
Scoop.it scored a 13 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Scoop.it would recommend the brand to a friend. ENPS measures how likely Scoop.it employees would recommend working at Scoop.it to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
