69
NPS
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Scott's Cheap Flights
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About Scott's Cheap Flights' Brand
Travelers are paying too much for flights. We get it: the booking process is confusing, airfare is constantly changing, and it's hard to know if a price is really the best deal. Going helps travelers get the best price every time. We couple sophisticated technology with a team of human Flight Experts to monitor thousands of routes on airlines people know. When prices drop, we notify members quickly so they never miss a great fare. We don't send deals we wouldn't take ourselves, and we don't take kickbacks from airlines. Our only goal is to send our members deals they'll love.
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.5/5
Customer Service
Scott's Cheap Flights NPS
Scott's Cheap Flights's Net Promoter Score (NPS) is a 69 with 77% Promoters, 15% Passives, and 8% Detractors. Net Promoter Score tracks whether Scott's Cheap Flights's customers would recommend using the product based on a scale of -100 to 100.
Scott's Cheap Flights Overall NPS
| 77% | Promoters |
|---|---|
| 15% | Passives |
| 8% | Detractors |
Scott's Cheap Flights NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 64 | May 2022 | 64 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2022 61 | Jul 2022 | 61 |
Aug 2022 65 | Aug 2022 | 65 |
Sep 2022 65 | Sep 2022 | 65 |
Oct 2022 68 | Oct 2022 | 68 |
Nov 2022 67 | Nov 2022 | 67 |
Dec 2022 67 | Dec 2022 | 67 |
Jan 2023 66 | Jan 2023 | 66 |
Feb 2023 66 | Feb 2023 | 66 |
Apr 2023 68 | Apr 2023 | 68 |
Oct 2023 68 | Oct 2023 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scott's Cheap Flights NPS by Gender
Female customers rated Scott's Cheap Flights's NPS 39 points higher than Male customers.
Male
45
Scott's Cheap Flights's NPS was rated 45 by Male customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
Female
84
Scott's Cheap Flights's NPS was rated 84 by Female customers on Comparably.
89%
Promoters
6%
Passives
5%
Detractors
Scott's Cheap Flights NPS by Ethnicity
Scott's Cheap Flights's NPS was rated 80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
Scott's Cheap Flights NPS by Age
Scott's Cheap Flights's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Scott's Cheap Flights NPS by Usage
Scott's Cheap Flights's NPS was rated the highest by customers who have used Scott's Cheap Flights's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Scott's Cheap Flights Customer Reviews
Out of the 5 Scott's Cheap Flights customer reviews 5 were positive and 0 were constructive. Scott's Cheap Flights customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Scott's Cheap Flights Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Scott's Cheap Flights users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scott's Cheap Flights Customer Loyalty Score by Gender
Male customers rated Scott's Cheap Flights's Customer Loyalty score 14% higher than Female customers.
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Male
100%
Yes
Female
86%
Yes
Scott's Cheap Flights Customer Loyalty Score by Ethnicity
Scott's Cheap Flights's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Scott's Cheap Flights.
91
out of 100
Caucasian
Scott's Cheap Flights Customer Loyalty Score by Age
Scott's Cheap Flights's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
Scott's Cheap Flights Customer Loyalty Score by Usage
Scott's Cheap Flights's Customer Loyalty score was rated the highest by customers who have used Scott's Cheap Flights's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Scott's Cheap Flights Customer Loyalty Score by Industry
Scott's Cheap Flights's Customer Loyalty score was rated 89% by Tech industry customers.
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Scott's Cheap Flights Product Quality
4.4/5
Scott's Cheap Flights has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Scott's Cheap Flights Product Information
Scott's Cheap Flights’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Scott's Cheap Flights's product the highest.
- Website
- https://going.com/
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Quick Insights into Scott's Cheap Flights Product Quality
Scott's Cheap Flights's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Scott's Cheap Flights Product Quality the Highest
Ranked Scott's Cheap Flights Product Quality the Lowest
Scott's Cheap Flights Product Quality Score by Gender
Female customers rated Scott's Cheap Flights's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Scott's Cheap Flights.
Male
3.8/5
Female
4.7/5
Scott's Cheap Flights Product Quality Score by Ethnicity
Scott's Cheap Flights's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Scott's Cheap Flights.
0
1
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Scott's Cheap Flights Product Quality Score by Age
Scott's Cheap Flights's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Scott's Cheap Flights.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.6 | 26-30 | 4.6 |
Scott's Cheap Flights Product Quality Score by Usage
Scott's Cheap Flights's Product Quality score was rated the highest by customers who have used Scott's Cheap Flights's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Scott's Cheap Flights Product Quality Score by Industry
Scott's Cheap Flights's Product Quality score was rated 4.4 stars by Tech industry customers.
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Scott's Cheap Flights Pricing
Scott's Cheap Flights ROI & Value For Money
4.3/5
Scott's Cheap Flights has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Scott's Cheap Flights Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Scott's Cheap Flights ROI
Scott's Cheap Flights's ROI score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Scott's Cheap Flights ROI the Highest
Ranked Scott's Cheap Flights ROI the Lowest
Scott's Cheap Flights ROI Score by Gender
Female customers rated Scott's Cheap Flights's ROI score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Scott's Cheap Flights ROI Score by Ethnicity
Scott's Cheap Flights's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Scott's Cheap Flights.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Scott's Cheap Flights ROI Score by Age
Scott's Cheap Flights's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Scott's Cheap Flights.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.6 | 26-30 | 4.6 |
Scott's Cheap Flights ROI Score by Usage
Scott's Cheap Flights's ROI score was rated the highest by customers who have used Scott's Cheap Flights's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Scott's Cheap Flights ROI Score by Industry
Scott's Cheap Flights's ROI score was rated 4.2 stars by Tech industry customers.
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Scott's Cheap Flights Customer Satisfaction (CSAT)
Scott's Cheap Flights Customer Satisfaction (CSAT) Score
92 / 100
Scott's Cheap Flights has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
73%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Scott's Cheap Flights Customer Satisfaction
Scott's Cheap Flights's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Scott's Cheap Flights's products/services for 1 to 2 Years.
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Ranked Scott's Cheap Flights Customer Satisfaction the Highest
Ranked Scott's Cheap Flights Customer Satisfaction the Lowest
Scott's Cheap Flights Customer Satisfaction Score by Gender
Female customers rated Scott's Cheap Flights's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Scott's Cheap Flights.
89 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
95 / 100
FemaleVery Satisfied | 90% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Scott's Cheap Flights Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Scott's Cheap Flights' Customer Satisfaction (CSAT) score was rated 95% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Scott's Cheap Flights.
95 / 100
Very Satisfied
85%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%
Scott's Cheap Flights Customer Satisfaction Score by Age
Scott's Cheap Flights's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Scott's Cheap Flights.
0
20
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60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Scott's Cheap Flights Customer Satisfaction Score by Usage
Scott's Cheap Flights's Customer Satisfaction score was rated the highest by customers who have used Scott's Cheap Flights's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Scott's Cheap Flights Customer Satisfaction Score by Industry
Scott's Cheap Flights's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"score": 100,
"stars": 0,
"csatScore": 100,
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}Scott's Cheap Flights Customer Service
4.5/5
Scott's Cheap Flights has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scott's Cheap Flights' overall Customer Service score rated by its users and customers.
About Scott's Cheap Flights's Customer Service
Address
1942 Broadway St., STE 314C, Boulder, CO 80302
Website
https://going.com/
Scott's Cheap Flights's Social Links
Quick Insights into Scott's Cheap Flights Customer Service
Scott's Cheap Flights's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Scott's Cheap Flights Customer Service the Highest
Ranked Scott's Cheap Flights Customer Service the Lowest
Scott's Cheap Flights Customer Service Score by Gender
Female customers rated Scott's Cheap Flights's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Scott's Cheap Flights.
Male
4.2/5
Female
4.7/5
Scott's Cheap Flights Customer Service Score by Ethnicity
Scott's Cheap Flights's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Scott's Cheap Flights.
0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Scott's Cheap Flights Customer Service Score by Age
Scott's Cheap Flights's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Scott's Cheap Flights.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.7 | 26-30 | 4.7 |
Scott's Cheap Flights Customer Service Score by Usage
Scott's Cheap Flights's Customer Service score was rated the highest by customers who have used Scott's Cheap Flights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Scott's Cheap Flights Customer Service Score by Industry
Scott's Cheap Flights's Customer Service score was rated 4.7 stars by Tech industry customers.
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Scott's Cheap Flights as an Employer
4.5/5
Scott's Cheap Flights has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Scott's Cheap Flights scored a 69 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Scott's Cheap Flights would recommend the brand to a friend. ENPS measures how likely Scott's Cheap Flights employees would recommend working at Scott's Cheap Flights to a friend.
Net Promoter Score
69
NPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
