-34
NPS
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Brand Page
Scottrade
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About Scottrade's Brand
Scottrade offers financial services including online trading and an online brokerage along with investment products.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Scottrade NPS
Scottrade's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Scottrade's customers would recommend using the product based on a scale of -100 to 100.
Scottrade Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Scottrade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scottrade Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Scottrade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scottrade Product Quality
5/5
Scottrade has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scottrade's overall Product Quality score rated by its users and customers.
Scottrade Product Information
Scottrade’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.scottrade.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Scottrade Pricing
Scottrade ROI & Value For Money
5/5
Scottrade has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scottrade's overall ROI score rated by its users and customers.
Scottrade Customer Satisfaction (CSAT)
Scottrade Customer Satisfaction (CSAT) Score
100 / 100
Scottrade has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scottrade Customer Service
5/5
Scottrade has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scottrade's overall Customer Service score rated by its users and customers.
About Scottrade's Customer Service
Address
12800 Corporate Hill Drive, Saint Louis, MO
Website
http://www.scottrade.com
Phone Number
314-965-1555
Scottrade as an Employer
3.2/5
Scottrade has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Scottrade scored a -34 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Scottrade would recommend the brand to a friend. ENPS measures how likely Scottrade employees would recommend working at Scottrade to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 9% | Promoters |
|---|---|
| 46% | Passive |
| 45% | Detractors |
