-25
NPS
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Scotts Miracle-Gro Company
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About Scotts Miracle-Gro Company's Brand
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Scotts Miracle-Gro Company NPS
Scotts Miracle-Gro Company 's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Scotts Miracle-Gro Company 's customers would recommend using the product based on a scale of -100 to 100.
Scotts Miracle-Gro Company Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Scotts Miracle-Gro Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Nov 2020 -50 | Nov 2020 | -50 |
Dec 2020 0 | Dec 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Dec 2021 -20 | Dec 2021 | -20 |
Aug 2022 -34 | Aug 2022 | -34 |
Sep 2022 -15 | Sep 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -10 | Feb 2023 | -10 |
May 2023 -18 | May 2023 | -18 |
Apr 2024 -25 | Apr 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scotts Miracle-Gro Company Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Scotts Miracle-Gro Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scotts Miracle-Gro Company Product Quality
3.1/5
Scotts Miracle-Gro Company has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Scotts Miracle-Gro Company Product Information
Scotts Miracle-Gro Company ’s product quality score is a 3.1 out of 5 as rated by its users and customers.
Scotts Miracle-Gro Company Pricing
Scotts Miracle-Gro Company ROI & Value For Money
2.8/5
Scotts Miracle-Gro Company has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Scotts Miracle-Gro Company Customer Satisfaction (CSAT)
Scotts Miracle-Gro Company Customer Satisfaction (CSAT) Score
50 / 100
Scotts Miracle-Gro Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scotts Miracle-Gro Company Customer Service
2.8/5
Scotts Miracle-Gro Company has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Scotts Miracle-Gro Company 's Customer Service
Website
https://scottsmiraclegro.com/
Scotts Miracle-Gro Company as an Employer
3.7/5
Scotts Miracle-Gro Company has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
CEO of Scotts Miracle-Gro Company
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Scotts Miracle-Gro Company scored a -25 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Scotts Miracle-Gro Company would recommend the brand to a friend. ENPS measures how likely Scotts Miracle-Gro Company employees would recommend working at Scotts Miracle-Gro Company to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
