-93
NPS
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Scout RFP
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About Scout RFP's Brand
Scout RFP is an innovative e-sourcing solution for companies in all industries.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Scout RFP NPS
Scout RFP's Net Promoter Score (NPS) is a -93 with 2% Promoters, 3% Passives, and 95% Detractors. Net Promoter Score tracks whether Scout RFP's customers would recommend using the product based on a scale of -100 to 100.
Scout RFP Overall NPS
| 2% | Promoters |
|---|---|
| 3% | Passives |
| 95% | Detractors |
Scout RFP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -96 | Aug 2020 | -96 |
Apr 2023 -94 | Apr 2023 | -94 |
Sep 2023 -93 | Sep 2023 | -93 |
Oct 2024 -93 | Oct 2024 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scout RFP Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Scout RFP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scout RFP Product Quality
3.9/5
Scout RFP has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Scout RFP's overall Product Quality score rated by its users and customers.
Scout RFP Product Information
Scout RFP serves markets in the United States and Canada. Scout RFP supports Web devices and offers products for small, medium, and large sized businesses.
Scout RFP’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.scoutrfp.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Procurement Software
Proposal Management Software
Sourcing Software
Scout RFP Pricing
Scout RFP ROI & Value For Money
4/5
Scout RFP has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Scout RFP's overall ROI score rated by its users and customers.
Scout RFP Pricing Plans
Scout RFP has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Scout RFP?
Small Businesses
Medium Businesses
Large Enterprises
Scout RFP Customer Satisfaction (CSAT)
Scout RFP Customer Satisfaction (CSAT) Score
34 / 100
Scout RFP has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scout RFP Customer Service
4.2/5
Scout RFP has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Scout RFP's overall Customer Service score rated by its users and customers.
About Scout RFP's Customer Service
Address
318 Brannan Street, San Francisco, CA
Website
http://www.scoutrfp.com
Phone Number
+1 (800) 235-4492
Scout RFP as an Employer
4.1/5
Scout RFP has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scout RFP scored a -93 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Scout RFP would recommend the brand to a friend. ENPS measures how likely Scout RFP employees would recommend working at Scout RFP to a friend.
Net Promoter Score
-93
NPS Score
| 2% | Promoters |
|---|---|
| 3% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
