12
NPS
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Scribd
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About Scribd's Brand
Scribd is a digital library, featuring e-book subscription services on iPhone, iPad, Kindle Fire and Nook Tablet.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.1/5
Customer Service
Scribd NPS
Scribd's Net Promoter Score (NPS) is a 12 with 49% Promoters, 14% Passives, and 37% Detractors. Net Promoter Score tracks whether Scribd's customers would recommend using the product based on a scale of -100 to 100.
Scribd Overall NPS
| 49% | Promoters |
|---|---|
| 14% | Passives |
| 37% | Detractors |
Scribd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 23 | Oct 2021 | 23 |
Dec 2021 26 | Dec 2021 | 26 |
May 2022 19 | May 2022 | 19 |
Jun 2022 8 | Jun 2022 | 8 |
Aug 2022 15 | Aug 2022 | 15 |
Nov 2022 10 | Nov 2022 | 10 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 7 | Jan 2023 | 7 |
Apr 2023 2 | Apr 2023 | 2 |
Jul 2023 6 | Jul 2023 | 6 |
Sep 2023 9 | Sep 2023 | 9 |
Feb 2024 11 | Feb 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scribd NPS by Gender
Scribd's NPS was rated 14 by Female customers on Comparably.
Female
14
Scribd's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Male
N/A
Scribd's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Scribd NPS by Usage
Scribd's NPS was rated the highest by customers who have used Scribd's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Scribd Customer Reviews
Out of the 4 Scribd customer reviews 2 were positive and 2 were constructive. Scribd customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Scribd Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Scribd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scribd Customer Loyalty Score by Gender
Scribd's Customer Loyalty score was rated 87 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Scribd.
Female
87%
Yes
Male
N/A
Yes
Scribd Product Quality
3.8/5
Scribd has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Scribd's overall Product Quality score rated by its users and customers.
Scribd Product Information
Scribd supports iOS, Web, and Android devices and offers products for small sized businesses.
Scribd’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Scribd's product the highest.
- Website
- http://scribd.com
- Company Size
- 51-200 Employees
Industry
Tech
Media and Entertainment
Consumer Services
Content
Media
SaaS
Social
Sports & Entertainment
Languages Supported
English
Arabic
French
German
Portuguese
Chinese (Simplified)
Turkish
Russian
Polish
Product Type
Document Management Software
File Sharing Software
Media & Entertainment Software
Presentation Software
Quick Insights into Scribd Product Quality
Scribd's Product Quality score was rated highest by customers who have used Scribd's products/services for 5 to 10 Years, and rated lowest by customers who have used Scribd's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Scribd's Product Quality.
Ranked Scribd Product Quality the Highest
Ranked Scribd Product Quality the Lowest
Scribd Product Quality Score by Gender
Scribd's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Scribd.
Female
3.8/5
Male
N/A
Scribd Product Quality Score by Usage
Scribd's Product Quality score was rated the highest by customers who have used Scribd's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Scribd Product Quality Score by Industry
Scribd's Product Quality score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Scribd Pricing
Scribd ROI & Value For Money
3.5/5
Scribd has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scribd's overall ROI score rated by its users and customers.
Scribd Pricing Plans
Scribd has a pricing structure that accommodates small businesses. Starting from $4/month, Scribd uses a subscription model. For the users that are not ready to commit yet, Scribd also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Scribd?
Small Businesses
Quick Insights into Scribd ROI
Scribd's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Scribd's ROI score.
Ranked Scribd ROI the Highest
Scribd ROI Score by Gender
Scribd's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Scribd.
Female
4.1/5
Male
N/A
Scribd ROI Score by Industry
Scribd's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Scribd Customer Satisfaction (CSAT)
Scribd Customer Satisfaction (CSAT) Score
65 / 100
Scribd has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Scribd Customer Satisfaction
Scribd's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Scribd's Customer Satisfaction.
Ranked Scribd Customer Satisfaction the Highest
Scribd Customer Satisfaction Score by Gender
Scribd's Customer Satisfaction score was rated 71 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Scribd.
71 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Scribd Customer Service
3.1/5
Scribd has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Scribd's overall Customer Service score rated by its users and customers.
About Scribd's Customer Service
Address
333 Bush St, Suite 2400, San Francisco, CA
Website
http://scribd.com
Quick Insights into Scribd Customer Service
Scribd's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Scribd's Customer Service score.
Ranked Scribd Customer Service the Highest
Scribd Customer Service Score by Gender
Scribd's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Scribd.
Female
2.5/5
Male
N/A
Scribd as an Employer
3.3/5
Scribd has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Scribd scored a 12 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Scribd would recommend the brand to a friend. ENPS measures how likely Scribd employees would recommend working at Scribd to a friend.
Net Promoter Score
12
NPS Score
| 49% | Promoters |
|---|---|
| 14% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
