100
NPS
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Brand Page
Scripps Networks Interactive
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About Scripps Networks Interactive's Brand
Scripps Networks Interactive provides develops lifestyle-oriented content for television and the Internet markets.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Scripps Networks Interactive NPS
Scripps Networks Interactive's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Scripps Networks Interactive's customers would recommend using the product based on a scale of -100 to 100.
Scripps Networks Interactive Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Scripps Networks Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scripps Networks Interactive Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Scripps Networks Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scripps Networks Interactive Product Quality
5/5
Scripps Networks Interactive has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Scripps Networks Interactive Product Information
Scripps Networks Interactive’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Scripps Networks Interactive Pricing
Scripps Networks Interactive ROI & Value For Money
5/5
Scripps Networks Interactive has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Scripps Networks Interactive Customer Service
5/5
Scripps Networks Interactive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Scripps Networks Interactive's Customer Service
Website
http://www.scrippsnetworksinteractive.com/
Scripps Networks Interactive as an Employer
2.5/5
Scripps Networks Interactive has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Scripps Networks Interactive
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Scripps Networks Interactive scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Scripps Networks Interactive would recommend the brand to a friend. ENPS measures how likely Scripps Networks Interactive employees would recommend working at Scripps Networks Interactive to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
