100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Scroll Fabrics Inc
Marketing or Exec? Claim Your Free Account
About Scroll Fabrics Inc's Brand
Scroll Fabrics, manufacturers custom bedcoverings. Quilted Bedspreads, Quilted Coverlets, Duvet Covers, Table Runners,Quilting by the Yard.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Scroll Fabrics Inc NPS
Scroll Fabrics Inc's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Scroll Fabrics Inc's customers would recommend using the product based on a scale of -100 to 100.
Scroll Fabrics Inc Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Scroll Fabrics Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 100 | Jan 2025 | 100 |
May 2026 100 | May 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scroll Fabrics Inc Customer Reviews
Out of the 2 Scroll Fabrics Inc customer reviews 2 were positive and 0 were constructive. Scroll Fabrics Inc customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Scroll Fabrics Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Scroll Fabrics Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scroll Fabrics Inc Product Quality
5/5
Scroll Fabrics Inc has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scroll Fabrics Inc's overall Product Quality score rated by its users and customers.
Scroll Fabrics Inc Product Information
Scroll Fabrics Inc’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.scrollfabrics.com
- Company Size
- 1-10 Employees
Scroll Fabrics Inc Pricing
Scroll Fabrics Inc ROI & Value For Money
5/5
Scroll Fabrics Inc has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scroll Fabrics Inc's overall ROI score rated by its users and customers.
Scroll Fabrics Inc Customer Satisfaction (CSAT)
Scroll Fabrics Inc Customer Satisfaction (CSAT) Score
100 / 100
Scroll Fabrics Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scroll Fabrics Inc Customer Service
5/5
Scroll Fabrics Inc has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scroll Fabrics Inc's overall Customer Service score rated by its users and customers.
About Scroll Fabrics Inc's Customer Service
Address
4500 Highlands Pkwy Se, Smyrna, GA 30082-5187
Website
http://www.scrollfabrics.com
Scroll Fabrics Inc as an Employer
Consumer vs. Employees
Scroll Fabrics Inc scored a 100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Scroll Fabrics Inc would recommend the brand to a friend. ENPS measures how likely Scroll Fabrics Inc employees would recommend working at Scroll Fabrics Inc to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
