33
NPS
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Scrubbed
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About Scrubbed's Brand
We are a full-service accounting and professional services firm helping to cost-effectively meet your business needs.
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Scrubbed NPS
Scrubbed's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Scrubbed's customers would recommend using the product based on a scale of -100 to 100.
Scrubbed Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Scrubbed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 34 | Nov 2023 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scrubbed Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Scrubbed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scrubbed Product Quality
4.3/5
Scrubbed has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Scrubbed Product Information
Scrubbed’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://scrubbed.net/
- Company Size
- 51-200 Employees
Industry
Professional Services
Scrubbed Pricing
Scrubbed ROI & Value For Money
4.2/5
Scrubbed has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Scrubbed Customer Satisfaction (CSAT)
Scrubbed Customer Satisfaction (CSAT) Score
100 / 100
Scrubbed has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scrubbed Customer Service
4.2/5
Scrubbed has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Scrubbed's Customer Service
Address
38 Keyes Avenue Suite 200, San Francisco, CA 94129
Website
https://scrubbed.net/
Phone Number
(800) 837-5160
Scrubbed as an Employer
4.4/5
Scrubbed has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scrubbed scored a 33 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Scrubbed would recommend the brand to a friend. ENPS measures how likely Scrubbed employees would recommend working at Scrubbed to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
