-100
NPS
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Brand Page
Scrum Alliance
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About Scrum Alliance's Brand
Scrum Alliance is a global 501c(6) not-for-profit membership organization and is recognized as the leading certifying body in the scrum and agile space. In simple terms, agile and scrum are ways of working that enable teams to achieve success. As a membership association founded and funded by the agile community for the community, everything that we do is intended to advance agility and scrum practices in the world of work for individuals and teams. We nurture the agile movement by providing education, advocacy, research, community, and connection while providing individuals with substantive certifications and practical skills that positively impact their work and careers.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Scrum Alliance NPS
Scrum Alliance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Scrum Alliance's customers would recommend using the product based on a scale of -100 to 100.
Scrum Alliance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Scrum Alliance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scrum Alliance Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Scrum Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scrum Alliance Product Quality
1.5/5
Scrum Alliance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scrum Alliance's overall Product Quality score rated by its users and customers.
Scrum Alliance Product Information
Scrum Alliance’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Non-Profit
Scrum Alliance Pricing
Scrum Alliance ROI & Value For Money
1.5/5
Scrum Alliance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Scrum Alliance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scrum Alliance Customer Service
1.5/5
Scrum Alliance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scrum Alliance's overall Customer Service score rated by its users and customers.
About Scrum Alliance's Customer Service
Address
7237 Church Ranch Blvd, Westminster, CO 80021
Website
https://www.scrumalliance.org
Scrum Alliance's Social Links
Scrum Alliance as an Employer
4.7/5
Scrum Alliance has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scrum Alliance scored a -100 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Scrum Alliance would recommend the brand to a friend. ENPS measures how likely Scrum Alliance employees would recommend working at Scrum Alliance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 79% | Promoters |
|---|---|
| 20% | Passive |
| 1% | Detractors |
