100
NPS
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SCS Global Services
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About SCS Global Services' Brand
Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SCS Global Services NPS
SCS Global Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SCS Global Services's customers would recommend using the product based on a scale of -100 to 100.
SCS Global Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SCS Global Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCS Global Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SCS Global Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCS Global Services Product Quality
5/5
SCS Global Services has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCS Global Services' overall Product Quality score rated by its users and customers.
SCS Global Services Product Information
SCS Global Services’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Environmental Services
SCS Global Services Pricing
SCS Global Services ROI & Value For Money
5/5
SCS Global Services has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCS Global Services' overall ROI score rated by its users and customers.
SCS Global Services Customer Satisfaction (CSAT)
SCS Global Services Customer Satisfaction (CSAT) Score
100 / 100
SCS Global Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCS Global Services Customer Service
5/5
SCS Global Services has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCS Global Services' overall Customer Service score rated by its users and customers.
About SCS Global Services's Customer Service
Address
2000 Powell St #600, Emeryville, CA 94608
Website
https://www.scsglobalservices.com/
Phone Number
1(510)452-8000
SCS Global Services's Social Links
SCS Global Services as an Employer
4.7/5
SCS Global Services has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SCS Global Services scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of SCS Global Services would recommend the brand to a friend. ENPS measures how likely SCS Global Services employees would recommend working at SCS Global Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
