0
NPS
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Seacret Direct
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About Seacret Direct's Brand
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Seacret Direct NPS
Seacret Direct's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Seacret Direct's customers would recommend using the product based on a scale of -100 to 100.
Seacret Direct Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Seacret Direct NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seacret Direct Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Seacret Direct users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seacret Direct Product Quality
4.5/5
Seacret Direct has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seacret Direct's overall Product Quality score rated by its users and customers.
Seacret Direct Product Information
Seacret Direct’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.seacretspa.com
- Company Size
- 201-500 Employees
Seacret Direct Pricing
Seacret Direct ROI & Value For Money
3.2/5
Seacret Direct has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Seacret Direct's overall ROI score rated by its users and customers.
Seacret Direct Customer Satisfaction (CSAT)
Seacret Direct Customer Satisfaction (CSAT) Score
100 / 100
Seacret Direct has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seacret Direct Customer Service
3.2/5
Seacret Direct has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Seacret Direct's overall Customer Service score rated by its users and customers.
About Seacret Direct's Customer Service
Address
2619 East Chambers St, Phoenix, AZ 85040
Website
http://www.seacretspa.com
Phone Number
+1 (857) 9084
Seacret Direct as an Employer
4.3/5
Seacret Direct has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Seacret Direct scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Seacret Direct would recommend the brand to a friend. ENPS measures how likely Seacret Direct employees would recommend working at Seacret Direct to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
