-34
NPS
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Sealaska Corporation
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About Sealaska Corporation's Brand
We are a Native institution owned by more than 22,000 shareholders whose core Native values guide all that Sealaska does and represent
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
Sealaska Corporation NPS
Sealaska Corporation's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Sealaska Corporation's customers would recommend using the product based on a scale of -100 to 100.
Sealaska Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Sealaska Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Nov 2023 -33 | Nov 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sealaska Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sealaska Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sealaska Corporation Product Quality
3.4/5
Sealaska Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sealaska Corporation's overall Product Quality score rated by its users and customers.
Sealaska Corporation Product Information
Sealaska Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.sealaska.com/
- Company Size
- 1,001-5,000 Employees
Sealaska Corporation Pricing
Sealaska Corporation ROI & Value For Money
3/5
Sealaska Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sealaska Corporation Customer Satisfaction (CSAT)
Sealaska Corporation Customer Satisfaction (CSAT) Score
34 / 100
Sealaska Corporation has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sealaska Corporation Customer Service
4.5/5
Sealaska Corporation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Sealaska Corporation's Customer Service
Address
One Sealaska Plaza Suite 400, Juneau, AK 99801
Website
http://www.sealaska.com/
Phone Number
(907) 463-3897
Consumer vs. Employees
Sealaska Corporation scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sealaska Corporation would recommend the brand to a friend. ENPS measures how likely Sealaska Corporation employees would recommend working at Sealaska Corporation to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
