74
NPS
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SearchBerg
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About SearchBerg's Brand
Searchberg is one of the premium search engine optimization marketing firms.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
SearchBerg NPS
SearchBerg's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether SearchBerg's customers would recommend using the product based on a scale of -100 to 100.
SearchBerg Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
SearchBerg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 67 | Jun 2024 | 67 |
Jul 2024 71 | Jul 2024 | 71 |
Aug 2024 75 | Aug 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SearchBerg NPS by Gender
Female customers rated SearchBerg's NPS 66 points higher than Male customers.
Male
34
SearchBerg's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
SearchBerg's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
SearchBerg NPS by Ethnicity
SearchBerg's NPS was rated 100 points by Native American customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Native American 100 | Native American | 100 |
SearchBerg NPS by Age
SearchBerg's NPS was rated 50 points by customers ages 26-30 on Comparably.
SearchBerg NPS by Usage
SearchBerg's NPS was rated 100 points by customers who have used SearchBerg's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
SearchBerg Customer Reviews
Out of the 3 SearchBerg customer reviews 3 were positive and 0 were constructive. SearchBerg customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SearchBerg Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of SearchBerg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SearchBerg Customer Loyalty Score by Gender
SearchBerg's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SearchBerg.
Male
100%
Yes
Female
100%
Yes
SearchBerg Customer Loyalty Score by Ethnicity
SearchBerg's Customer Loyalty score was rated 100% by Native American customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SearchBerg.
100
out of 100
Native American
SearchBerg Customer Loyalty Score by Age
SearchBerg's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SearchBerg.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
SearchBerg Customer Loyalty Score by Usage
SearchBerg's Customer Loyalty score was rated 100% by customers who have used SearchBerg's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SearchBerg Product Quality
4.1/5
SearchBerg has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SearchBerg's overall Product Quality score rated by its users and customers.
SearchBerg Product Information
SearchBerg’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.searchberg.com/
- Company Size
- 201-500 Employees
Quick Insights into SearchBerg Product Quality
SearchBerg's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SearchBerg's Product Quality.
Ranked SearchBerg Product Quality the Highest
Ranked SearchBerg Product Quality the Lowest
SearchBerg Product Quality Score by Gender
Female customers rated SearchBerg's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SearchBerg.
Male
3.5/5
Female
5/5
SearchBerg Product Quality Score by Ethnicity
SearchBerg's Product Quality score was rated 5 stars by Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SearchBerg.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Native American 5 | Native American | 5 |
SearchBerg Product Quality Score by Age
SearchBerg's Product Quality score was rated 3.9 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SearchBerg.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
SearchBerg Product Quality Score by Usage
SearchBerg's Product Quality score was rated 5 stars by customers who have used SearchBerg's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SearchBerg Pricing
SearchBerg ROI & Value For Money
4/5
SearchBerg has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SearchBerg's overall ROI score rated by its users and customers.
Quick Insights into SearchBerg ROI
SearchBerg's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked SearchBerg ROI the Highest
Ranked SearchBerg ROI the Lowest
SearchBerg ROI Score by Gender
Female customers rated SearchBerg's ROI score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SearchBerg.
Male
3.1/5
Female
5/5
SearchBerg ROI Score by Ethnicity
SearchBerg's ROI score was rated 4.7 stars by Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SearchBerg.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Native American 4.7 | Native American | 4.7 |
SearchBerg ROI Score by Age
SearchBerg's ROI score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SearchBerg.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
SearchBerg ROI Score by Usage
SearchBerg's ROI score was rated 4.6 stars by customers who have used SearchBerg's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SearchBerg Customer Satisfaction (CSAT)
SearchBerg Customer Satisfaction (CSAT) Score
88 / 100
SearchBerg has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
88%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SearchBerg Customer Satisfaction
SearchBerg's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SearchBerg's Customer Satisfaction.
Ranked SearchBerg Customer Satisfaction the Highest
Ranked SearchBerg Customer Satisfaction the Lowest
SearchBerg Customer Satisfaction Score by Gender
Female customers rated SearchBerg's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SearchBerg.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SearchBerg Customer Satisfaction Score by Ethnicity
CSAT according to Native American
SearchBerg's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SearchBerg.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SearchBerg Customer Satisfaction Score by Age
SearchBerg's Customer Satisfaction score was rated 75 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SearchBerg.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% |
SearchBerg Customer Satisfaction Score by Usage
SearchBerg's Customer Satisfaction score was rated 100 points by customers who have used SearchBerg's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SearchBerg Customer Service
4.1/5
SearchBerg has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SearchBerg's overall Customer Service score rated by its users and customers.
About SearchBerg's Customer Service
Address
New York City, NY
Website
http://www.searchberg.com/
Phone Number
(855)444-4777
Quick Insights into SearchBerg Customer Service
SearchBerg's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SearchBerg's Customer Service score.
Ranked SearchBerg Customer Service the Highest
Ranked SearchBerg Customer Service the Lowest
SearchBerg Customer Service Score by Gender
Female customers rated SearchBerg's Customer Service score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SearchBerg.
Male
3.3/5
Female
5/5
SearchBerg Customer Service Score by Ethnicity
SearchBerg's Customer Service score was rated 4.9 stars by Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SearchBerg.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Native American 4.9 | Native American | 4.9 |
SearchBerg Customer Service Score by Age
SearchBerg's Customer Service score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SearchBerg.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
SearchBerg Customer Service Score by Usage
SearchBerg's Customer Service score was rated 4.8 stars by customers who have used SearchBerg's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SearchBerg as an Employer
Consumer vs. Employees
SearchBerg scored a 74 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of SearchBerg would recommend the brand to a friend. ENPS measures how likely SearchBerg employees would recommend working at SearchBerg to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
