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NPS
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Brand Page
SearchSpring
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About SearchSpring's Brand
Searchspring is on a mission to give ecommerce teams superpowers. We are giving the worlds’ most creative online merchants the user-friendly search, merchandising, personalization, and analytics tools they need to increase conversion and curate unique shopping experiences.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
SearchSpring NPS
SearchSpring's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether SearchSpring's customers would recommend using the product based on a scale of -100 to 100.
SearchSpring Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
SearchSpring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 66 | Jan 2023 | 66 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SearchSpring Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SearchSpring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SearchSpring Product Quality
2.8/5
SearchSpring has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SearchSpring's overall Product Quality score rated by its users and customers.
SearchSpring Product Information
SearchSpring’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://searchspring.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
SearchSpring Pricing
SearchSpring ROI & Value For Money
2.5/5
SearchSpring has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SearchSpring's overall ROI score rated by its users and customers.
SearchSpring Customer Satisfaction (CSAT)
SearchSpring Customer Satisfaction (CSAT) Score
20 / 100
SearchSpring has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SearchSpring Customer Service
2.8/5
SearchSpring has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SearchSpring's overall Customer Service score rated by its users and customers.
About SearchSpring's Customer Service
Address
122 E Houston St, San Antonio, TX 78205
Website
https://searchspring.com
Phone Number
719.594.4595
SearchSpring's Social Links
SearchSpring as an Employer
4.1/5
SearchSpring has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SearchSpring scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of SearchSpring would recommend the brand to a friend. ENPS measures how likely SearchSpring employees would recommend working at SearchSpring to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
