-97
NPS
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Sears Hometown and Outlet
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About Sears Hometown and Outlet's Brand
Sears Hometown and Outlet is a national retailer primarily focused on selling home appliances, hardware.
Brand at a Glance
60%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sears Hometown and Outlet NPS
Sears Hometown and Outlet's Net Promoter Score (NPS) is a -97 with 0% Promoters, 3% Passives, and 97% Detractors. Net Promoter Score tracks whether Sears Hometown and Outlet's customers would recommend using the product based on a scale of -100 to 100.
Sears Hometown and Outlet Overall NPS
| 0% | Promoters |
|---|---|
| 3% | Passives |
| 97% | Detractors |
Sears Hometown and Outlet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -94 | Mar 2021 | -94 |
Jun 2021 -94 | Jun 2021 | -94 |
Jul 2021 -95 | Jul 2021 | -95 |
Aug 2021 -95 | Aug 2021 | -95 |
Dec 2021 -95 | Dec 2021 | -95 |
Mar 2022 -95 | Mar 2022 | -95 |
Apr 2022 -96 | Apr 2022 | -96 |
May 2022 -96 | May 2022 | -96 |
Aug 2022 -96 | Aug 2022 | -96 |
Sep 2022 -96 | Sep 2022 | -96 |
Oct 2022 -96 | Oct 2022 | -96 |
Dec 2022 -96 | Dec 2022 | -96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sears Hometown and Outlet NPS by Gender
Female customers rated Sears Hometown and Outlet's NPS 8 points higher than Male customers.
Male
-100
Sears Hometown and Outlet's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-92
Sears Hometown and Outlet's NPS was rated -92 by Female customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Sears Hometown and Outlet NPS by Ethnicity
Sears Hometown and Outlet's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Sears Hometown and Outlet NPS by Age
Sears Hometown and Outlet's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sears Hometown and Outlet NPS by Usage
Sears Hometown and Outlet's NPS was rated the highest by customers who have used Sears Hometown and Outlet's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
Over 10 Years -100 | Over 10 Years | -100 |
Sears Hometown and Outlet Customer Reviews
Out of the 2 Sears Hometown and Outlet customer reviews 0 were positive and 2 were constructive. Sears Hometown and Outlet customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sears Hometown and Outlet Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Sears Hometown and Outlet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sears Hometown and Outlet Customer Loyalty Score by Gender
Female customers rated Sears Hometown and Outlet's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sears Hometown and Outlet.
Male
61%
Yes
Female
63%
Yes
Sears Hometown and Outlet Customer Loyalty Score by Ethnicity
Sears Hometown and Outlet's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sears Hometown and Outlet.
66
out of 100
Caucasian
Sears Hometown and Outlet Customer Loyalty Score by Age
Sears Hometown and Outlet's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sears Hometown and Outlet.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
66+ 55% | 66+ | 55% |
Sears Hometown and Outlet Customer Loyalty Score by Usage
Sears Hometown and Outlet's Customer Loyalty score was rated the highest by customers who have used Sears Hometown and Outlet's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sears Hometown and Outlet Product Quality
1.5/5
Sears Hometown and Outlet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sears Hometown and Outlet Product Information
Sears Hometown and Outlet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://shos.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Sears Hometown and Outlet Product Quality
Sears Hometown and Outlet's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers who have used Sears Hometown and Outlet's products/services for Over 10 Years.
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Ranked Sears Hometown and Outlet Product Quality the Highest
Ranked Sears Hometown and Outlet Product Quality the Lowest
Sears Hometown and Outlet Product Quality Score by Gender
Sears Hometown and Outlet's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sears Hometown and Outlet.
Male
1.5/5
Female
1.5/5
Sears Hometown and Outlet Product Quality Score by Ethnicity
Sears Hometown and Outlet's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sears Hometown and Outlet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sears Hometown and Outlet Product Quality Score by Age
Sears Hometown and Outlet's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sears Hometown and Outlet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sears Hometown and Outlet Product Quality Score by Usage
Sears Hometown and Outlet's Product Quality score was rated 1.5 stars by customers who have used Sears Hometown and Outlet's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sears Hometown and Outlet Pricing
Sears Hometown and Outlet ROI & Value For Money
1.5/5
Sears Hometown and Outlet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Sears Hometown and Outlet ROI
Sears Hometown and Outlet's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used Sears Hometown and Outlet's products/services for Over 10 Years.
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Ranked Sears Hometown and Outlet ROI the Highest
Ranked Sears Hometown and Outlet ROI the Lowest
Sears Hometown and Outlet ROI Score by Gender
Sears Hometown and Outlet's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sears Hometown and Outlet.
Male
1.5/5
Female
1.5/5
Sears Hometown and Outlet ROI Score by Ethnicity
Sears Hometown and Outlet's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sears Hometown and Outlet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sears Hometown and Outlet ROI Score by Age
Sears Hometown and Outlet's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sears Hometown and Outlet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Sears Hometown and Outlet ROI Score by Usage
Sears Hometown and Outlet's ROI score was rated 1.5 stars by customers who have used Sears Hometown and Outlet's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sears Hometown and Outlet Customer Satisfaction (CSAT)
Sears Hometown and Outlet Customer Satisfaction (CSAT) Score
9 / 100
Sears Hometown and Outlet has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
91%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sears Hometown and Outlet Customer Satisfaction
Sears Hometown and Outlet's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Sears Hometown and Outlet's Customer Satisfaction.
Ranked Sears Hometown and Outlet Customer Satisfaction the Highest
Ranked Sears Hometown and Outlet Customer Satisfaction the Lowest
Sears Hometown and Outlet Customer Satisfaction Score by Gender
Female customers rated Sears Hometown and Outlet's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sears Hometown and Outlet.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Sears Hometown and Outlet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sears Hometown and Outlet's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sears Hometown and Outlet.
14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
Sears Hometown and Outlet Customer Satisfaction Score by Age
Sears Hometown and Outlet's Customer Satisfaction score was rated 20 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sears Hometown and Outlet.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 20% |
Sears Hometown and Outlet Customer Satisfaction Score by Usage
Sears Hometown and Outlet's Customer Satisfaction score was rated 14 points by customers who have used Sears Hometown and Outlet's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sears Hometown and Outlet Customer Service
1.5/5
Sears Hometown and Outlet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sears Hometown and Outlet's Customer Service
Address
5500 Trillium Blvd., Suite 501, Hoffman Estates, IL 60192
Website
http://shos.com/
Phone Number
(847)286-7000
Quick Insights into Sears Hometown and Outlet Customer Service
Sears Hometown and Outlet's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used Sears Hometown and Outlet's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Sears Hometown and Outlet's Customer Service score.
Ranked Sears Hometown and Outlet Customer Service the Highest
Ranked Sears Hometown and Outlet Customer Service the Lowest
Sears Hometown and Outlet Customer Service Score by Gender
Sears Hometown and Outlet's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sears Hometown and Outlet.
Male
1.5/5
Female
1.5/5
Sears Hometown and Outlet Customer Service Score by Ethnicity
Sears Hometown and Outlet's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sears Hometown and Outlet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sears Hometown and Outlet Customer Service Score by Age
Sears Hometown and Outlet's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sears Hometown and Outlet.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sears Hometown and Outlet Customer Service Score by Usage
Sears Hometown and Outlet's Customer Service score was rated 1.5 stars by customers who have used Sears Hometown and Outlet's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sears Hometown and Outlet as an Employer
Consumer vs. Employees
Sears Hometown and Outlet scored a -97 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sears Hometown and Outlet would recommend the brand to a friend. ENPS measures how likely Sears Hometown and Outlet employees would recommend working at Sears Hometown and Outlet to a friend.
Net Promoter Score
-97
NPS Score
| 0% | Promoters |
|---|---|
| 3% | Passive |
| 97% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
