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NPS
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Brand Page
SEB
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About SEB's Brand
"SEB provides corporate, retail, investment and private banking products and other financial services."
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
SEB NPS
SEB's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether SEB's customers would recommend using the product based on a scale of -100 to 100.
SEB Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
SEB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -17 | Sep 2023 | -17 |
Nov 2023 -8 | Nov 2023 | -8 |
Dec 2023 -2 | Dec 2023 | -2 |
Jan 2024 -2 | Jan 2024 | -2 |
Feb 2024 -3 | Feb 2024 | -3 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 -2 | Apr 2024 | -2 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 4 | Nov 2024 | 4 |
Jan 2025 1 | Jan 2025 | 1 |
Sep 2025 3 | Sep 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEB NPS by Gender
Female customers rated SEB's NPS 22 points higher than Male customers.
Male
-11
SEB's NPS was rated -11 by Male customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
Female
11
SEB's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
SEB NPS by Ethnicity
SEB's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other -34 | Other | -34 |
SEB NPS by Age
SEB's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
SEB NPS by Usage
SEB's NPS was rated the highest by customers who have used SEB's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -34 | Over 10 Years | -34 |
SEB Customer Reviews
Out of the 4 SEB customer reviews 2 were positive and 2 were constructive. SEB customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SEB Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of SEB users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SEB Customer Loyalty Score by Gender
Male customers rated SEB's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SEB.
Male
70%
Yes
Female
66%
Yes
SEB Customer Loyalty Score by Ethnicity
SEB's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SEB.
61
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
70
out of 100
Other
SEB Customer Loyalty Score by Age
SEB's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SEB.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
41-45 70% | 41-45 | 70% |
SEB Customer Loyalty Score by Usage
SEB's Customer Loyalty score was rated the highest by customers who have used SEB's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SEB Customer Loyalty Score by Industry
SEB's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SEB Product Quality
3.5/5
SEB has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SEB Product Information
SEB’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SEB's product the highest.
- Website
- http://sebgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into SEB Product Quality
SEB's Product Quality score was rated highest by customers who have used SEB's products/services for 2 to 5 Years, and rated lowest by customers who have used SEB's products/services for Over 10 Years.
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Ranked SEB Product Quality the Highest
Ranked SEB Product Quality the Lowest
SEB Product Quality Score by Gender
Female customers rated SEB's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SEB.
Male
2.8/5
Female
3/5
SEB Product Quality Score by Ethnicity
SEB's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SEB.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2.3 | Other | 2.3 |
SEB Product Quality Score by Age
SEB's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SEB.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
41-45 3.1 | 41-45 | 3.1 |
SEB Product Quality Score by Usage
SEB's Product Quality score was rated the highest by customers who have used SEB's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SEB Product Quality Score by Industry
SEB's Product Quality score was rated 2.5 stars by Tech industry customers.
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SEB Pricing
SEB ROI & Value For Money
3.4/5
SEB has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SEB's overall ROI score rated by its users and customers.
SEB Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SEB ROI
SEB's ROI score was rated highest by customers who have used SEB's products/services for 2 to 5 Years, and rated lowest by customers who have used SEB's products/services for Over 10 Years.
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Ranked SEB ROI the Highest
Ranked SEB ROI the Lowest
SEB ROI Score by Gender
Female customers rated SEB's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SEB.
Male
2.8/5
Female
3/5
SEB ROI Score by Ethnicity
SEB's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SEB.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2 | Other | 2 |
SEB ROI Score by Age
SEB's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SEB.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
41-45 3.3 | 41-45 | 3.3 |
SEB ROI Score by Usage
SEB's ROI score was rated the highest by customers who have used SEB's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SEB ROI Score by Industry
SEB's ROI score was rated 2.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SEB Customer Satisfaction (CSAT)
SEB Customer Satisfaction (CSAT) Score
71 / 100
SEB has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
34%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SEB Customer Satisfaction
SEB's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked SEB Customer Satisfaction the Highest
Ranked SEB Customer Satisfaction the Lowest
SEB Customer Satisfaction Score by Gender
SEB's Customer Satisfaction score was rated 62 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SEB.
62 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
62 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
SEB Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SEB's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
SEB's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SEB.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
SEB's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SEB.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
SEB Customer Satisfaction Score by Age
SEB's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SEB.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% | |||||||||||||||
| 41-45 | 66% |
SEB Customer Satisfaction Score by Usage
SEB's Customer Satisfaction score was rated the highest by customers who have used SEB's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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SEB Customer Satisfaction Score by Industry
SEB's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SEB Customer Satisfaction Score by Industry",
"text": "SEB's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "SEB's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}SEB Customer Service
3.4/5
SEB has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SEB's overall Customer Service score rated by its users and customers.
About SEB's Customer Service
Address
York, NY
Website
http://sebgroup.com/
Quick Insights into SEB Customer Service
SEB's Customer Service score was rated highest by customers who have used SEB's products/services for 2 to 5 Years, and rated lowest by customers who have used SEB's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SEB's Customer Service score.
Ranked SEB Customer Service the Highest
Ranked SEB Customer Service the Lowest
SEB Customer Service Score by Gender
Female customers rated SEB's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SEB.
Male
2.8/5
Female
3.3/5
SEB Customer Service Score by Ethnicity
SEB's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SEB.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.6 | Other | 2.6 |
SEB Customer Service Score by Age
SEB's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SEB.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
41-45 3.3 | 41-45 | 3.3 |
SEB Customer Service Score by Usage
SEB's Customer Service score was rated the highest by customers who have used SEB's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SEB Customer Service Score by Industry
SEB's Customer Service score was rated 2.9 stars by Tech industry customers.
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SEB as an Employer
3.3/5
SEB has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
SEB scored a 3 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of SEB would recommend the brand to a friend. ENPS measures how likely SEB employees would recommend working at SEB to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 36% | Promoters |
|---|---|
| 34% | Passive |
| 30% | Detractors |
