-17
NPS
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Secret Escapes
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About Secret Escapes' Brand
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Secret Escapes NPS
Secret Escapes's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Secret Escapes's customers would recommend using the product based on a scale of -100 to 100.
Secret Escapes Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Secret Escapes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2023 -75 | Mar 2023 | -75 |
Apr 2023 -40 | Apr 2023 | -40 |
Sep 2023 -17 | Sep 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Secret Escapes Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Secret Escapes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Secret Escapes Product Quality
3.2/5
Secret Escapes has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Secret Escapes' overall Product Quality score rated by its users and customers.
Secret Escapes Product Information
Secret Escapes’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Consumer Services
Marketplaces
Travel
Secret Escapes Pricing
Secret Escapes ROI & Value For Money
3.1/5
Secret Escapes has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Secret Escapes' overall ROI score rated by its users and customers.
Secret Escapes Customer Satisfaction (CSAT)
Secret Escapes Customer Satisfaction (CSAT) Score
50 / 100
Secret Escapes has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Secret Escapes Customer Service
3.2/5
Secret Escapes has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Secret Escapes' overall Customer Service score rated by its users and customers.
About Secret Escapes's Customer Service
Website
https://www.secretescapes.com/
Secret Escapes as an Employer
3.4/5
Secret Escapes has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Secret Escapes scored a -17 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Secret Escapes would recommend the brand to a friend. ENPS measures how likely Secret Escapes employees would recommend working at Secret Escapes to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
