-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Secure-24
Marketing or Exec? Claim Your Free Account
About Secure-24 Brand
Secure-24 is a privately held company delivering managed IT operations, ERP application hosting and cloud computing services from
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Secure-24 NPS
Secure-24's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Secure-24's customers would recommend using the product based on a scale of -100 to 100.
Secure-24 Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Secure-24 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 -20 | Oct 2021 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Dec 2023 -25 | Dec 2023 | -25 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Secure-24 Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Secure-24 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Secure-24 Product Quality
2.6/5
Secure-24 has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Secure-24 overall Product Quality score rated by its users and customers.
Secure-24 Product Information
Secure-24’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.secure-24.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Secure-24 Pricing
Secure-24 ROI & Value For Money
2.6/5
Secure-24 has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Secure-24 overall ROI score rated by its users and customers.
Secure-24 Customer Satisfaction (CSAT)
Secure-24 Customer Satisfaction (CSAT) Score
34 / 100
Secure-24 has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Secure-24 Customer Service
2.4/5
Secure-24 has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Secure-24 overall Customer Service score rated by its users and customers.
About Secure-24's Customer Service
Address
26955 Northwestern Highway, Southfield, MI
Website
http://www.secure-24.com
Phone Number
248-784-1021
Secure-24 as an Employer
4.2/5
Secure-24 has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Secure-24 scored a -34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Secure-24 would recommend the brand to a friend. ENPS measures how likely Secure-24 employees would recommend working at Secure-24 to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
