31
NPS
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SecureLink
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About SecureLink's Brand
SecureLink is a greatly appreciated and very skilful security services provider that plans, builds and manages clients’ infrastructures.
Brand at a Glance
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
SecureLink NPS
SecureLink's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether SecureLink's customers would recommend using the product based on a scale of -100 to 100.
SecureLink Overall NPS
| 58% | Promoters |
|---|---|
| 15% | Passives |
| 27% | Detractors |
SecureLink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 30 | Aug 2020 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SecureLink NPS by Usage
SecureLink's NPS was rated 65 points by customers who have used SecureLink's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 65 | 2 to 5 Years | 65 |
SecureLink Product Quality
3.9/5
SecureLink has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SecureLink's overall Product Quality score rated by its users and customers.
SecureLink Product Information
SecureLink serves markets in the United States. SecureLink supports iOS, Web, and Android devices and offers products for large sized businesses.
SecureLink’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.securelink.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Vendor Management Software
Network Security Software
Remote Support Software
Privileged Access Management Software
SecureLink Pricing
SecureLink ROI & Value For Money
3.7/5
SecureLink has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SecureLink's overall ROI score rated by its users and customers.
SecureLink Pricing Plans
SecureLink has a pricing structure that accommodates large businesses.
Who Uses SecureLink?
Large Enterprises
SecureLink Customer Service
3.7/5
SecureLink has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SecureLink's overall Customer Service score rated by its users and customers.
About SecureLink's Customer Service
Address
Uilenbaan 80, Austin, TX 2160
Website
http://www.securelink.com
Phone Number
(323)641-9595
Consumer vs. Employees
SecureLink scored a 31 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of SecureLink would recommend the brand to a friend. ENPS measures how likely SecureLink employees would recommend working at SecureLink to a friend.
Net Promoter Score
31
NPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
