-34
NPS
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SECURIPORT
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About SECURIPORT's Brand
Solving border security challenges with innovative technology that keep citizens and travelers safe.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
SECURIPORT NPS
SECURIPORT's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether SECURIPORT's customers would recommend using the product based on a scale of -100 to 100.
SECURIPORT Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
SECURIPORT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
May 2023 0 | May 2023 | 0 |
Feb 2025 -33 | Feb 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SECURIPORT Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SECURIPORT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SECURIPORT Product Quality
1.5/5
SECURIPORT has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SECURIPORT's overall Product Quality score rated by its users and customers.
SECURIPORT Product Information
SECURIPORT’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.securiport.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SECURIPORT Pricing
SECURIPORT ROI & Value For Money
2.5/5
SECURIPORT has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SECURIPORT's overall ROI score rated by its users and customers.
SECURIPORT Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SECURIPORT Customer Service
2/5
SECURIPORT has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SECURIPORT's overall Customer Service score rated by its users and customers.
About SECURIPORT's Customer Service
Address
1000 K St NW, Washington, DC 20001
Website
http://www.securiport.com
Phone Number
+1.202.333.0159
SECURIPORT as an Employer
2.6/5
SECURIPORT has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SECURIPORT scored a -34 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of SECURIPORT would recommend the brand to a friend. ENPS measures how likely SECURIPORT employees would recommend working at SECURIPORT to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
