-20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Securitas
Marketing or Exec? Claim Your Free Account
About Securitas' Brand
Securitas is a leading intelligent security solutions partner. Our guarding, electronic security, fire and safety, and risk management solutions enable more than 150,000 clients to see a different world. We are present in 47 markets and our innovative, data-driven approach makes us a trusted partner to many of the world’s best-known companies. Our 345,000 employees live our values of integrity, vigilance and helpfulness, and our purpose is to help make your world a safer place.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Securitas NPS
Securitas's Net Promoter Score (NPS) is a -20 with 35% Promoters, 10% Passives, and 55% Detractors. Net Promoter Score tracks whether Securitas's customers would recommend using the product based on a scale of -100 to 100.
Securitas Overall NPS
| 35% | Promoters |
|---|---|
| 10% | Passives |
| 55% | Detractors |
Securitas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 17 | Dec 2022 | 17 |
Jan 2023 -1 | Jan 2023 | -1 |
Feb 2023 -13 | Feb 2023 | -13 |
Jul 2023 -30 | Jul 2023 | -30 |
Aug 2023 -18 | Aug 2023 | -18 |
Oct 2023 -8 | Oct 2023 | -8 |
Nov 2023 -6 | Nov 2023 | -6 |
Apr 2024 -13 | Apr 2024 | -13 |
Jan 2025 -18 | Jan 2025 | -18 |
Mar 2025 -22 | Mar 2025 | -22 |
Nov 2025 -17 | Nov 2025 | -17 |
Jan 2026 -20 | Jan 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Securitas NPS by Gender
Female customers rated Securitas's NPS 100 points higher than Male customers.
Male
-100
Securitas's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
0
Securitas's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Securitas NPS by Ethnicity
Securitas's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Securitas NPS by Usage
Securitas's NPS was rated -67 points by customers who have used Securitas's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
Securitas Customer Reviews
Out of the 3 Securitas customer reviews 1 was positive and 2 were constructive. Securitas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Securitas Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Securitas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Securitas Customer Loyalty Score by Gender
Female customers rated Securitas's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Securitas.
Male
40%
Yes
Female
70%
Yes
Securitas Customer Loyalty Score by Ethnicity
Securitas's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Securitas.
33
out of 100
Caucasian
Securitas Customer Loyalty Score by Usage
Securitas's Customer Loyalty score was rated 40% by customers who have used Securitas's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Securitas Product Quality
2.7/5
Securitas has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Securitas' overall Product Quality score rated by its users and customers.
Securitas Product Information
Securitas’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.securitas.com/
- Company Size
- 10,000+ Employees
Industry
Security and Investigations
Quick Insights into Securitas Product Quality
Securitas's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Securitas' Product Quality.
Ranked Securitas Product Quality the Highest
Ranked Securitas Product Quality the Lowest
Securitas Product Quality Score by Gender
Female customers rated Securitas's Product Quality score 2.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Securitas.
Male
1.6/5
Female
3.8/5
Securitas Product Quality Score by Ethnicity
Securitas's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Securitas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Securitas Product Quality Score by Usage
Securitas's Product Quality score was rated 1.6 stars by customers who have used Securitas's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Securitas Pricing
Securitas ROI & Value For Money
3/5
Securitas has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Securitas' overall ROI score rated by its users and customers.
Quick Insights into Securitas ROI
Securitas's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Securitas' ROI score.
Ranked Securitas ROI the Highest
Ranked Securitas ROI the Lowest
Securitas ROI Score by Gender
Female customers rated Securitas's ROI score 2.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Securitas.
Male
1.5/5
Female
3.8/5
Securitas ROI Score by Ethnicity
Securitas's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Securitas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Securitas ROI Score by Usage
Securitas's ROI score was rated 1.6 stars by customers who have used Securitas's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Securitas Customer Satisfaction (CSAT)
Securitas Customer Satisfaction (CSAT) Score
50 / 100
Securitas has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Securitas Customer Satisfaction
Securitas's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Securitas' Customer Satisfaction.
Ranked Securitas Customer Satisfaction the Highest
Ranked Securitas Customer Satisfaction the Lowest
Securitas Customer Satisfaction Score by Gender
Female customers rated Securitas's Customer Satisfaction score 34 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Securitas.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Securitas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Securitas' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securitas.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Securitas Customer Satisfaction Score by Usage
Securitas's Customer Satisfaction score was rated 33 points by customers who have used Securitas's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Securitas Customer Service
2.8/5
Securitas has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Securitas' overall Customer Service score rated by its users and customers.
About Securitas's Customer Service
Address
Lindhagensplan 70, Stockholm, 102 28 Sweden
Website
https://www.securitas.com/
Phone Number
+46104703000
Quick Insights into Securitas Customer Service
Securitas's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Securitas' Customer Service score.
Ranked Securitas Customer Service the Highest
Ranked Securitas Customer Service the Lowest
Securitas Customer Service Score by Gender
Female customers rated Securitas's Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Securitas.
Male
1.5/5
Female
3.1/5
Securitas Customer Service Score by Ethnicity
Securitas's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Securitas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Securitas Customer Service Score by Usage
Securitas's Customer Service score was rated 1.6 stars by customers who have used Securitas's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Securitas as an Employer
3.7/5
Securitas has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Securitas scored a -20 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Securitas would recommend the brand to a friend. ENPS measures how likely Securitas employees would recommend working at Securitas to a friend.
Net Promoter Score
-20
NPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 45% | Promoters |
|---|---|
| 18% | Passive |
| 37% | Detractors |
