0
NPS
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Securities America
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About Securities America's Brand
Securities America - Fostering the Success of Independent Financial Advisors and Their Clients
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Securities America NPS
Securities America's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Securities America's customers would recommend using the product based on a scale of -100 to 100.
Securities America Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Securities America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Securities America Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Securities America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Securities America Product Quality
1.5/5
Securities America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Securities America's overall Product Quality score rated by its users and customers.
Securities America Product Information
Securities America’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
FinTech
Securities America Pricing
Securities America ROI & Value For Money
3/5
Securities America has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Securities America's overall ROI score rated by its users and customers.
Securities America Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Securities America Customer Service
3/5
Securities America has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Securities America's overall Customer Service score rated by its users and customers.
About Securities America's Customer Service
Address
12325 Port Grace Blvd., La Vista, NE 68128
Website
http://www.securitiesamerica.com
Securities America as an Employer
4.1/5
Securities America has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Securities America scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Securities America would recommend the brand to a friend. ENPS measures how likely Securities America employees would recommend working at Securities America to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
