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NPS
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Brand Page
Security Compass
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About Security Compass' Brand
Information Security Consulting Training
Brand at a Glance
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Security Compass NPS
Security Compass's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Security Compass's customers would recommend using the product based on a scale of -100 to 100.
Security Compass Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Security Compass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Security Compass Product Quality
4/5
Security Compass has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Security Compass' overall Product Quality score rated by its users and customers.
Security Compass Product Information
Security Compass’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Security Compass Pricing
Security Compass ROI & Value For Money
4/5
Security Compass has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Security Compass' overall ROI score rated by its users and customers.
Security Compass Customer Satisfaction (CSAT)
Security Compass Customer Satisfaction (CSAT) Score
100 / 100
Security Compass has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Security Compass Customer Service
4/5
Security Compass has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Security Compass' overall Customer Service score rated by its users and customers.
About Security Compass's Customer Service
Address
390 Queens Quay W, Toronto M5V 3A6 Canada
Website
http://www.securitycompass.com
Phone Number
888-777-2211
Security Compass's Social Links
Security Compass as an Employer
4.1/5
Security Compass has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Security Compass scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Security Compass would recommend the brand to a friend. ENPS measures how likely Security Compass employees would recommend working at Security Compass to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
