-100
NPS
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Security First Insurance
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About Security First Insurance's Brand
"Security First Insurance Company offers affordable homeowners, condo-unit owners and renters insurance in Florida."
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Security First Insurance NPS
Security First Insurance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Security First Insurance's customers would recommend using the product based on a scale of -100 to 100.
Security First Insurance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Security First Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Security First Insurance Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Security First Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Security First Insurance Product Quality
1.5/5
Security First Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Security First Insurance's overall Product Quality score rated by its users and customers.
Security First Insurance Product Information
Security First Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
Security First Insurance Pricing
Security First Insurance ROI & Value For Money
2/5
Security First Insurance has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Security First Insurance's overall ROI score rated by its users and customers.
Security First Insurance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Security First Insurance Customer Service
1.5/5
Security First Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Security First Insurance's overall Customer Service score rated by its users and customers.
About Security First Insurance's Customer Service
Address
Mid Florida, FL
Website
http://securityfirstflorida.com/
Consumer vs. Employees
Security First Insurance scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Security First Insurance would recommend the brand to a friend. ENPS measures how likely Security First Insurance employees would recommend working at Security First Insurance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
