25
NPS
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SecurityScorecard
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About SecurityScorecard's Brand
SecurityScorecard offers a cloud-based risk assessment platform to predict and remediate potential security threats across organizations.
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
SecurityScorecard NPS
SecurityScorecard's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether SecurityScorecard's customers would recommend using the product based on a scale of -100 to 100.
SecurityScorecard Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
SecurityScorecard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 25 | May 2022 | 25 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 36 | Aug 2022 | 36 |
Sep 2022 33 | Sep 2022 | 33 |
Nov 2022 38 | Nov 2022 | 38 |
Feb 2023 29 | Feb 2023 | 29 |
Jul 2023 34 | Jul 2023 | 34 |
Aug 2023 31 | Aug 2023 | 31 |
Jan 2024 34 | Jan 2024 | 34 |
Apr 2024 39 | Apr 2024 | 39 |
Sep 2024 30 | Sep 2024 | 30 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SecurityScorecard NPS by Gender
SecurityScorecard's NPS was rated 29 by Male customers on Comparably.
Male
29
SecurityScorecard's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
N/A
SecurityScorecard's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SecurityScorecard NPS by Ethnicity
SecurityScorecard's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
SecurityScorecard NPS by Usage
SecurityScorecard's NPS was rated 40 points by customers who have used SecurityScorecard's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
SecurityScorecard Customer Reviews
Out of the 2 SecurityScorecard customer reviews 2 were positive and 0 were constructive. SecurityScorecard customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SecurityScorecard Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of SecurityScorecard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SecurityScorecard Customer Loyalty Score by Gender
SecurityScorecard's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
SecurityScorecard Customer Loyalty Score by Ethnicity
SecurityScorecard's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SecurityScorecard.
70
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
SecurityScorecard Customer Loyalty Score by Usage
SecurityScorecard's Customer Loyalty score was rated 64% by customers who have used SecurityScorecard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SecurityScorecard Customer Loyalty Score by Industry
SecurityScorecard's Customer Loyalty score was rated 78% by Tech industry customers.
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SecurityScorecard Product Quality
3.7/5
SecurityScorecard has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SecurityScorecard Product Information
SecurityScorecard’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SecurityScorecard's product the highest.
- Company Size
- 201-500 Employees
Industry
Security and Investigations
Quick Insights into SecurityScorecard Product Quality
SecurityScorecard's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked SecurityScorecard Product Quality the Highest
Ranked SecurityScorecard Product Quality the Lowest
SecurityScorecard Product Quality Score by Gender
SecurityScorecard's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
SecurityScorecard Product Quality Score by Ethnicity
SecurityScorecard's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SecurityScorecard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
SecurityScorecard Product Quality Score by Usage
SecurityScorecard's Product Quality score was rated 3.7 stars by customers who have used SecurityScorecard's products/services for Less than 1 Year.
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SecurityScorecard Product Quality Score by Industry
SecurityScorecard's Product Quality score was rated 4.2 stars by Tech industry customers.
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SecurityScorecard Pricing
SecurityScorecard ROI & Value For Money
3.8/5
SecurityScorecard has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SecurityScorecard Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SecurityScorecard ROI
SecurityScorecard's ROI score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked SecurityScorecard ROI the Highest
Ranked SecurityScorecard ROI the Lowest
SecurityScorecard ROI Score by Gender
SecurityScorecard's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
SecurityScorecard ROI Score by Ethnicity
SecurityScorecard's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SecurityScorecard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
SecurityScorecard ROI Score by Usage
SecurityScorecard's ROI score was rated 4.1 stars by customers who have used SecurityScorecard's products/services for Less than 1 Year.
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SecurityScorecard ROI Score by Industry
SecurityScorecard's ROI score was rated 4.4 stars by Tech industry customers.
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SecurityScorecard Customer Satisfaction (CSAT)
SecurityScorecard Customer Satisfaction (CSAT) Score
72 / 100
SecurityScorecard has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SecurityScorecard Customer Satisfaction
SecurityScorecard's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked SecurityScorecard Customer Satisfaction the Highest
Ranked SecurityScorecard Customer Satisfaction the Lowest
SecurityScorecard Customer Satisfaction Score by Gender
SecurityScorecard's Customer Satisfaction score was rated 72 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SecurityScorecard.
72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SecurityScorecard Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SecurityScorecard's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
SecurityScorecard's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SecurityScorecard.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
SecurityScorecard Customer Satisfaction Score by Usage
SecurityScorecard's Customer Satisfaction score was rated 80 points by customers who have used SecurityScorecard's products/services for Less than 1 Year.
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SecurityScorecard Customer Satisfaction Score by Industry
SecurityScorecard's Customer Satisfaction score was rated 88 points by Tech industry customers.
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{
"title": "SecurityScorecard Customer Satisfaction Score by Industry",
"text": "SecurityScorecard's Customer Satisfaction score was rated 88 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "SecurityScorecard's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 88
}
]
}SecurityScorecard Customer Service
3.7/5
SecurityScorecard has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SecurityScorecard's Customer Service
Address
12 E 49th St Tower 49, New York City, NY 10017
Website
http://securityscorecard.com/
Quick Insights into SecurityScorecard Customer Service
SecurityScorecard's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked SecurityScorecard Customer Service the Highest
Ranked SecurityScorecard Customer Service the Lowest
SecurityScorecard Customer Service Score by Gender
SecurityScorecard's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SecurityScorecard.
Male
3.9/5
Female
N/A
SecurityScorecard Customer Service Score by Ethnicity
SecurityScorecard's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SecurityScorecard.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
SecurityScorecard Customer Service Score by Usage
SecurityScorecard's Customer Service score was rated 4 stars by customers who have used SecurityScorecard's products/services for Less than 1 Year.
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SecurityScorecard Customer Service Score by Industry
SecurityScorecard's Customer Service score was rated 4.3 stars by Tech industry customers.
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SecurityScorecard as an Employer
4.2/5
SecurityScorecard has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of SecurityScorecard
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SecurityScorecard scored a 25 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of SecurityScorecard would recommend the brand to a friend. ENPS measures how likely SecurityScorecard employees would recommend working at SecurityScorecard to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
