-67
NPS
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Securly
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About Securly's Brand
Securly is a web filter that enables educators to use instructional tools such as Google, YouTube, and Wikipedia in classrooms.
Brand at a Glance
42%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Securly NPS
Securly's Net Promoter Score (NPS) is a -67 with 13% Promoters, 7% Passives, and 80% Detractors. Net Promoter Score tracks whether Securly's customers would recommend using the product based on a scale of -100 to 100.
Securly Overall NPS
| 13% | Promoters |
|---|---|
| 7% | Passives |
| 80% | Detractors |
Securly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -67 | Apr 2024 | -67 |
May 2024 -65 | May 2024 | -65 |
Aug 2024 -63 | Aug 2024 | -63 |
Sep 2024 -66 | Sep 2024 | -66 |
Oct 2024 -66 | Oct 2024 | -66 |
Nov 2024 -66 | Nov 2024 | -66 |
Dec 2024 -67 | Dec 2024 | -67 |
Jan 2025 -65 | Jan 2025 | -65 |
Feb 2025 -68 | Feb 2025 | -68 |
Apr 2025 -68 | Apr 2025 | -68 |
May 2025 -66 | May 2025 | -66 |
Oct 2025 -66 | Oct 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Securly NPS by Gender
Male customers rated Securly's NPS 26 points higher than Female customers.
Male
-74
Securly's NPS was rated -74 by Male customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors
Female
-100
Securly's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Securly NPS by Ethnicity
Securly's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -78 | African American/Black | -78 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -100 | Other | -100 |
Securly NPS by Age
Securly's NPS was rated -88 points by customers ages 18-25 on Comparably.
Securly NPS by Usage
Securly's NPS was rated the highest by customers who have used Securly's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
Securly Customer Reviews
Out of the 2 Securly customer reviews 0 were positive and 2 were constructive. Securly customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Securly Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Securly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Securly Customer Loyalty Score by Gender
Female customers rated Securly's Customer Loyalty score 1% higher than Male customers.
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Male
49%
Yes
Female
50%
Yes
Securly Customer Loyalty Score by Ethnicity
Securly's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Securly.
21
out of 100
Caucasian
50
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
46
out of 100
Other
Securly Customer Loyalty Score by Age
Securly's Customer Loyalty score was rated 45% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Securly.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 45% | 18-25 | 45% |
Securly Customer Loyalty Score by Usage
Securly's Customer Loyalty score was rated the highest by customers who have used Securly's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Securly Customer Loyalty Score by Industry
Securly's Customer Loyalty score was rated 46% by Tech industry customers.
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Securly Product Quality
1.5/5
Securly has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Securly Product Information
Securly’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Securly's product the highest.
- Website
- http://securly.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Hardware and Devices
SaaS
Quick Insights into Securly Product Quality
Securly's Product Quality score was rated highest by customers who have used Securly's products/services for 1 to 2 Years, and rated lowest by customers who have used Securly's products/services for Over 10 Years.
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Ranked Securly Product Quality the Highest
Ranked Securly Product Quality the Lowest
Securly Product Quality Score by Gender
Securly's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Securly.
Male
1.5/5
Female
1.5/5
Securly Product Quality Score by Ethnicity
Securly's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Securly.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Securly Product Quality Score by Age
Securly's Product Quality score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Securly.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Securly Product Quality Score by Usage
Securly's Product Quality score was rated 1.5 stars by customers who have used Securly's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Securly Product Quality Score by Industry
Securly's Product Quality score was rated 1.5 stars by Tech industry customers.
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Securly Pricing
Securly ROI & Value For Money
1.5/5
Securly has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Securly Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Securly ROI
Securly's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Securly's products/services for Over 10 Years.
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Ranked Securly ROI the Highest
Ranked Securly ROI the Lowest
Securly ROI Score by Gender
Securly's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Securly.
Male
1.5/5
Female
1.5/5
Securly ROI Score by Ethnicity
Securly's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Securly.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 1.5 | Other | 1.5 |
Securly ROI Score by Age
Securly's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Securly.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Securly ROI Score by Usage
Securly's ROI score was rated the highest by customers who have used Securly's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Securly ROI Score by Industry
Securly's ROI score was rated 1.5 stars by Tech industry customers.
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Securly Customer Satisfaction (CSAT)
Securly Customer Satisfaction (CSAT) Score
16 / 100
Securly has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Securly Customer Satisfaction
Securly's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Securly's Customer Satisfaction.
Ranked Securly Customer Satisfaction the Highest
Ranked Securly Customer Satisfaction the Lowest
Securly Customer Satisfaction Score by Gender
Male customers rated Securly's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Securly.
8 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 74% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Securly Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Securly's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securly.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
CSAT according to African American/Black
Securly's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securly.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
78%
CSAT according to Asian or Pacific Islander
Securly's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securly.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
Securly's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Securly Customer Satisfaction Score by Age
Securly's Customer Satisfaction score was rated 6 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Securly.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 6% |
Securly Customer Satisfaction Score by Usage
Securly's Customer Satisfaction score was rated the highest by customers who have used Securly's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Securly Customer Satisfaction Score by Industry
Securly's Customer Satisfaction score was rated 20 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Securly Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Securly's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Securly Customer Service
1.5/5
Securly has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Securly's overall Customer Service score rated by its users and customers.
About Securly's Customer Service
Address
2901 Tasman Drive, Suite 107, Santa Clara, CA
Website
http://securly.com
Phone Number
408-202-2559
Quick Insights into Securly Customer Service
Securly's Customer Service score was rated highest by customers who have used Securly's products/services for 1 to 2 Years, and rated lowest by customers who have used Securly's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Securly's Customer Service score.
Ranked Securly Customer Service the Highest
Ranked Securly Customer Service the Lowest
Securly Customer Service Score by Gender
Securly's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Securly.
Male
1.5/5
Female
1.5/5
Securly Customer Service Score by Ethnicity
Securly's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Securly.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Securly Customer Service Score by Age
Securly's Customer Service score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Securly.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Securly Customer Service Score by Usage
Securly's Customer Service score was rated 1.5 stars by customers who have used Securly's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Securly Customer Service Score by Industry
Securly's Customer Service score was rated 1.5 stars by Tech industry customers.
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Securly as an Employer
3.6/5
Securly has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Securly scored a -67 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Securly would recommend the brand to a friend. ENPS measures how likely Securly employees would recommend working at Securly to a friend.
Net Promoter Score
-67
NPS Score
| 13% | Promoters |
|---|---|
| 7% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
