-29
NPS
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Securonix
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About Securonix's Brand
"Securonix provides technologies to detect, monitor, investigate and manage security threats and risks."
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Securonix NPS
Securonix's Net Promoter Score (NPS) is a -29 with 30% Promoters, 11% Passives, and 59% Detractors. Net Promoter Score tracks whether Securonix's customers would recommend using the product based on a scale of -100 to 100.
Securonix Overall NPS
| 30% | Promoters |
|---|---|
| 11% | Passives |
| 59% | Detractors |
Securonix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -45 | Jul 2021 | -45 |
Aug 2021 -46 | Aug 2021 | -46 |
Jan 2022 -36 | Jan 2022 | -36 |
Feb 2022 -34 | Feb 2022 | -34 |
Mar 2022 -37 | Mar 2022 | -37 |
Apr 2022 -27 | Apr 2022 | -27 |
Oct 2022 -34 | Oct 2022 | -34 |
Nov 2022 -28 | Nov 2022 | -28 |
Dec 2022 -21 | Dec 2022 | -21 |
Jun 2024 -24 | Jun 2024 | -24 |
Dec 2024 -28 | Dec 2024 | -28 |
Jan 2025 -30 | Jan 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Securonix NPS by Gender
Securonix's NPS was rated 11 by Male customers on Comparably.
Male
11
Securonix's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
Securonix's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Securonix NPS by Ethnicity
Securonix's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Other -100 | Other | -100 |
Securonix NPS by Age
Securonix's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Securonix NPS by Usage
Securonix's NPS was rated the highest by customers who have used Securonix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Securonix Customer Reviews
Out of the 3 Securonix customer reviews 2 were positive and 1 was constructive. Securonix customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Securonix Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Securonix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Securonix Customer Loyalty Score by Gender
Securonix's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Securonix.
Male
78%
Yes
Female
N/A
Yes
Securonix Customer Loyalty Score by Ethnicity
Securonix's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Securonix.
100
out of 100
Caucasian
40
out of 100
Other
Securonix Customer Loyalty Score by Age
Securonix's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Securonix.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 64% | 41-45 | 64% |
46-50 70% | 46-50 | 70% |
Securonix Customer Loyalty Score by Usage
Securonix's Customer Loyalty score was rated the highest by customers who have used Securonix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Securonix Customer Loyalty Score by Industry
Securonix's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Securonix Product Quality
3.2/5
Securonix has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Securonix Product Information
Securonix serves markets in the United States. Securonix supports Web devices and offers products for small and medium sized businesses.
Securonix’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Securonix's product the highest.
- Website
- www.securonix.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Cybersecurity Software
SIEM Software
Quick Insights into Securonix Product Quality
Securonix's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Securonix's Product Quality.
Ranked Securonix Product Quality the Highest
Ranked Securonix Product Quality the Lowest
Securonix Product Quality Score by Gender
Securonix's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Securonix.
Male
3.1/5
Female
N/A
Securonix Product Quality Score by Ethnicity
Securonix's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Securonix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 1.5 | Other | 1.5 |
Securonix Product Quality Score by Age
Securonix's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Securonix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.9 | 41-45 | 2.9 |
46-50 2 | 46-50 | 2 |
Securonix Product Quality Score by Usage
Securonix's Product Quality score was rated the highest by customers who have used Securonix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Securonix Product Quality Score by Industry
Securonix's Product Quality score was rated 2.8 stars by Tech industry customers.
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Securonix Pricing
Securonix ROI & Value For Money
3/5
Securonix has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Securonix's overall ROI score rated by its users and customers.
Securonix Pricing Plans
Securonix has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Securonix?
Small Businesses
Medium Businesses
Quick Insights into Securonix ROI
Securonix's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Securonix ROI the Highest
Ranked Securonix ROI the Lowest
Securonix ROI Score by Gender
Securonix's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Securonix.
Male
3.1/5
Female
N/A
Securonix ROI Score by Ethnicity
Securonix's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Securonix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 1.5 | Other | 1.5 |
Securonix ROI Score by Age
Securonix's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Securonix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
46-50 2 | 46-50 | 2 |
Securonix ROI Score by Usage
Securonix's ROI score was rated the highest by customers who have used Securonix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Securonix ROI Score by Industry
Securonix's ROI score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Securonix Customer Satisfaction (CSAT)
Securonix Customer Satisfaction (CSAT) Score
69 / 100
Securonix has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Securonix Customer Satisfaction
Securonix's Customer Satisfaction score was rated highest by customers who have used Securonix's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Securonix's Customer Satisfaction.
Ranked Securonix Customer Satisfaction the Highest
Ranked Securonix Customer Satisfaction the Lowest
Securonix Customer Satisfaction Score by Gender
Securonix's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Securonix.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Securonix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Securonix's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securonix.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Securonix's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securonix.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Securonix Customer Satisfaction Score by Age
Securonix's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Securonix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
Securonix Customer Satisfaction Score by Usage
Securonix's Customer Satisfaction score was rated 100 points by customers who have used Securonix's products/services for 1 to 2 Years.
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Securonix Customer Satisfaction Score by Industry
Securonix's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Securonix Customer Satisfaction Score by Industry",
"text": "Securonix's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Securonix's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Securonix Customer Service
3/5
Securonix has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Securonix's overall Customer Service score rated by its users and customers.
About Securonix's Customer Service
Address
Los Angeles, CA
Website
www.securonix.com
Phone Number
310.641.1000
Quick Insights into Securonix Customer Service
Securonix's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Securonix's Customer Service score.
Ranked Securonix Customer Service the Highest
Ranked Securonix Customer Service the Lowest
Securonix Customer Service Score by Gender
Securonix's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Securonix.
Male
3/5
Female
N/A
Securonix Customer Service Score by Ethnicity
Securonix's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Securonix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 1.5 | Other | 1.5 |
Securonix Customer Service Score by Age
Securonix's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Securonix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
46-50 2 | 46-50 | 2 |
Securonix Customer Service Score by Usage
Securonix's Customer Service score was rated the highest by customers who have used Securonix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Securonix Customer Service Score by Industry
Securonix's Customer Service score was rated 2.6 stars by Tech industry customers.
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Securonix as an Employer
3.6/5
Securonix has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Securonix scored a -29 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Securonix would recommend the brand to a friend. ENPS measures how likely Securonix employees would recommend working at Securonix to a friend.
Net Promoter Score
-29
NPS Score
| 30% | Promoters |
|---|---|
| 11% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
