-86
NPS
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Securus Technologies
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About Securus Technologies' Brand
Securus Technologies, Inc. is one of the largest providers of detainee communications, parolee tracking, and government information
Brand at a Glance
76%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Securus Technologies NPS
Securus Technologies's Net Promoter Score (NPS) is a -86 with 6% Promoters, 2% Passives, and 92% Detractors. Net Promoter Score tracks whether Securus Technologies's customers would recommend using the product based on a scale of -100 to 100.
Securus Technologies Overall NPS
| 6% | Promoters |
|---|---|
| 2% | Passives |
| 92% | Detractors |
Securus Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -85 | Dec 2024 | -85 |
Jan 2025 -87 | Jan 2025 | -87 |
Feb 2025 -87 | Feb 2025 | -87 |
Mar 2025 -87 | Mar 2025 | -87 |
May 2025 -86 | May 2025 | -86 |
Jun 2025 -86 | Jun 2025 | -86 |
Jul 2025 -86 | Jul 2025 | -86 |
Aug 2025 -86 | Aug 2025 | -86 |
Sep 2025 -86 | Sep 2025 | -86 |
Nov 2025 -86 | Nov 2025 | -86 |
Dec 2025 -86 | Dec 2025 | -86 |
Jan 2026 -86 | Jan 2026 | -86 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Securus Technologies NPS by Gender
Male customers rated Securus Technologies's NPS 2 points higher than Female customers.
Male
-90
Securus Technologies's NPS was rated -90 by Male customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Female
-92
Securus Technologies's NPS was rated -92 by Female customers on Comparably.
3%
Promoters
2%
Passives
95%
Detractors
Securus Technologies NPS by Ethnicity
Securus Technologies's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Securus Technologies NPS by Age
Securus Technologies's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Securus Technologies NPS by Usage
Securus Technologies's NPS was rated the highest by customers who have used Securus Technologies's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -84 | Over 10 Years | -84 |
Securus Technologies Customer Reviews
Out of the 15 Securus Technologies customer reviews 1 was positive and 14 were constructive. Securus Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Securus Technologies Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Securus Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Securus Technologies Customer Loyalty Score by Gender
Male customers rated Securus Technologies's Customer Loyalty score 12% higher than Female customers.
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Male
91%
Yes
Female
79%
Yes
Securus Technologies Customer Loyalty Score by Ethnicity
Securus Technologies's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Securus Technologies.
78
out of 100
Caucasian
85
out of 100
Hispanic or Latino
100
out of 100
African American/Black
90
out of 100
Other
Securus Technologies Customer Loyalty Score by Age
Securus Technologies's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Securus Technologies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
36-40 91% | 36-40 | 91% |
41-45 89% | 41-45 | 89% |
46-50 55% | 46-50 | 55% |
51-55 85% | 51-55 | 85% |
56-60 90% | 56-60 | 90% |
61-65 83% | 61-65 | 83% |
66+ 78% | 66+ | 78% |
Securus Technologies Customer Loyalty Score by Usage
Securus Technologies's Customer Loyalty score was rated the highest by customers who have used Securus Technologies's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Securus Technologies Customer Loyalty Score by Industry
Securus Technologies's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Securus Technologies Product Quality
1.5/5
Securus Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Securus Technologies Product Information
Securus Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Securus Technologies's product the highest. Reviewers from the Tech industry rated Securus Technologies the lowest at 1.5.
- Website
- http://www.securustech.net
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Securus Technologies Product Quality
Securus Technologies's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Securus Technologies Product Quality the Highest
Ranked Securus Technologies Product Quality the Lowest
Securus Technologies Product Quality Score by Gender
Securus Technologies's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Securus Technologies.
Male
1.5/5
Female
1.5/5
Securus Technologies Product Quality Score by Ethnicity
Securus Technologies's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Securus Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Securus Technologies Product Quality Score by Age
Securus Technologies's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Securus Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Securus Technologies Product Quality Score by Usage
Securus Technologies's Product Quality score was rated 1.5 stars by customers who have used Securus Technologies's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Securus Technologies Product Quality Score by Industry
Securus Technologies's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Securus Technologies Pricing
Securus Technologies ROI & Value For Money
1.5/5
Securus Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Securus Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Securus Technologies.
Quick Insights into Securus Technologies ROI
Securus Technologies's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked Securus Technologies ROI the Highest
Ranked Securus Technologies ROI the Lowest
Securus Technologies ROI Score by Gender
Securus Technologies's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Securus Technologies.
Male
1.5/5
Female
1.5/5
Securus Technologies ROI Score by Ethnicity
Securus Technologies's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Securus Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Securus Technologies ROI Score by Age
Securus Technologies's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Securus Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Securus Technologies ROI Score by Usage
Securus Technologies's ROI score was rated the highest by customers who have used Securus Technologies's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Securus Technologies ROI Score by Industry
Securus Technologies's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Securus Technologies Customer Satisfaction (CSAT)
Securus Technologies Customer Satisfaction (CSAT) Score
8 / 100
Securus Technologies has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
5%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Securus Technologies Customer Satisfaction
Securus Technologies's Customer Satisfaction score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Retail industry.
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Ranked Securus Technologies Customer Satisfaction the Highest
Ranked Securus Technologies Customer Satisfaction the Lowest
Securus Technologies Customer Satisfaction Score by Gender
Securus Technologies's Customer Satisfaction score was rated 5 by both Female and Male customers on Comparably.
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5 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 20% | |
Very Dissatisfied | 70% |
5 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 82% |
Securus Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Securus Technologies' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
2%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
77%
CSAT according to Hispanic or Latino
Securus Technologies' Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to African American/Black
Securus Technologies' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securus Technologies.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Securus Technologies' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Securus Technologies.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
Securus Technologies Customer Satisfaction Score by Age
Securus Technologies's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Securus Technologies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 13% | |||||||||||||||
| 46-50 | 13% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 22% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Securus Technologies Customer Satisfaction Score by Usage
Securus Technologies's Customer Satisfaction score was rated the highest by customers who have used Securus Technologies's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Securus Technologies Customer Satisfaction Score by Industry
Securus Technologies's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Securus Technologies Customer Satisfaction Score by Industry",
"text": "Securus Technologies's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Securus Technologies's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Securus Technologies's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Securus Technologies's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Securus Technologies's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Securus Technologies's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Securus Technologies's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Securus Technologies's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Securus Technologies Customer Service
1.5/5
Securus Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Securus Technologies's Customer Service
Address
Atlanta, GA
Website
http://www.securustech.net
Phone Number
972-277-0300
Quick Insights into Securus Technologies Customer Service
Securus Technologies's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Securus Technologies' Customer Service score.
Ranked Securus Technologies Customer Service the Highest
Ranked Securus Technologies Customer Service the Lowest
Securus Technologies Customer Service Score by Gender
Securus Technologies's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Securus Technologies.
Male
1.5/5
Female
1.5/5
Securus Technologies Customer Service Score by Ethnicity
Securus Technologies's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Securus Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Securus Technologies Customer Service Score by Age
Securus Technologies's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Securus Technologies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Securus Technologies Customer Service Score by Usage
Securus Technologies's Customer Service score was rated 1.5 stars by customers who have used Securus Technologies's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Securus Technologies Customer Service Score by Industry
Securus Technologies's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Securus Technologies as an Employer
2.2/5
Securus Technologies has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Securus Technologies scored a -86 for Net Promoter Score and a -90 for Employee Net Promoter Score. NPS gauges how likely a customer of Securus Technologies would recommend the brand to a friend. ENPS measures how likely Securus Technologies employees would recommend working at Securus Technologies to a friend.
Net Promoter Score
-86
NPS Score
| 6% | Promoters |
|---|---|
| 2% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-90
eNPS Score
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
