SEEK NPS & Customer Reviews

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SEEK

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SEEK

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About SEEK's Brand

SEEK is Australia's #1 job site. They place more people in more jobs.

Brand at a Glance

70%

Customer Loyalty

3.1/5

Product Quality

2.8/5

Pricing

2.6/5

Customer Service

SEEK NPS

SEEK's Net Promoter Score (NPS) is a -17 with 31% Promoters, 21% Passives, and 48% Detractors. Net Promoter Score tracks whether SEEK's customers would recommend using the product based on a scale of -100 to 100.

SEEK Overall NPS

-17

NPS

31%	Promoters
21%	Passives
48%	Detractors

SEEK NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 -16	Feb 2023	-16
Mar 2023 -10	Mar 2023	-10
Apr 2023 -15	Apr 2023	-15
May 2023 -18	May 2023	-18
Jun 2023 -18	Jun 2023	-18
Sep 2023 -20	Sep 2023	-20
Feb 2024 -21	Feb 2024	-21
Mar 2024 -19	Mar 2024	-19
Oct 2024 -17	Oct 2024	-17
Nov 2024 -16	Nov 2024	-16
Sep 2025 -16	Sep 2025	-16
Jan 2026 -17	Jan 2026	-17

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SEEK NPS by Gender

Female customers rated SEEK's NPS 46 points higher than Male customers.

Male

-66

SEEK's NPS was rated -66 by Male customers on Comparably.

17%

Promoters

Passives

83%

Detractors

Female

-20

SEEK's NPS was rated -20 by Female customers on Comparably.

20%

Promoters

40%

Passives

40%

Detractors

SEEK NPS by Ethnicity

SEEK's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
African American/Black -100	African American/Black	-100
Asian or Pacific Islander 34	Asian or Pacific Islander	34

SEEK NPS by Age

SEEK's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

50%

31-35

33%

67%

SEEK NPS by Usage

SEEK's NPS was rated the highest by customers who have used SEEK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
2 to 5 Years -51	2 to 5 Years	-51

SEEK Customer Reviews

SEEK Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of SEEK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

SEEK Customer Loyalty Score by Gender

Male customers rated SEEK's Customer Loyalty score 5% higher than Female customers.

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Male

87%

Yes

Female

82%

Yes

SEEK Customer Loyalty Score by Ethnicity

SEEK's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

SEEK Customer Loyalty Score by Age

SEEK's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
31-35 100%	31-35	100%

SEEK Customer Loyalty Score by Usage

SEEK's Customer Loyalty score was rated the highest by customers who have used SEEK's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
2 to 5 Years	87%

SEEK Customer Loyalty Score by Industry

SEEK's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

SEEK Product Quality

3.1/5

SEEK has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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SEEK Product Information

SEEK’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SEEK's product the highest.

Website: http://www.seek.com.au/

Company Size: 5,001-10,000 Employees

Industry

Tech

AdTech

Mobile App

SaaS

Quick Insights into SEEK Product Quality

SEEK's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used SEEK's products/services for 2 to 5 Years.

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Ranked SEEK Product Quality the Highest

Asian or Pacific Islander	4.6
18-25	4.1
Less than 1 Year	3.9

Ranked SEEK Product Quality the Lowest

Female	3.2
31-35	3.1
2 to 5 Years	2.9

SEEK Product Quality Score by Gender

Male customers rated SEEK's Product Quality score 0.3 stars higher than Female customers.

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Male

3.5/5

Female

3.2/5

SEEK Product Quality Score by Ethnicity

SEEK's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6

SEEK Product Quality Score by Age

SEEK's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.1	18-25	4.1
31-35 3.1	31-35	3.1

SEEK Product Quality Score by Usage

SEEK's Product Quality score was rated the highest by customers who have used SEEK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
2 to 5 Years	2.9

SEEK Product Quality Score by Industry

SEEK's Product Quality score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

SEEK Pricing

SEEK ROI & Value For Money

2.8/5

SEEK has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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SEEK Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into SEEK ROI

SEEK's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.

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Ranked SEEK ROI the Highest

Asian or Pacific Islander	4.1
18-25	3.5
Less than 1 Year	3.5

Ranked SEEK ROI the Lowest

2 to 5 Years	2.7
African American/Black	2.6
Male	2.6

SEEK ROI Score by Gender

Female customers rated SEEK's ROI score 0.8 stars higher than Male customers.

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Male

2.6/5

Female

3.4/5

SEEK ROI Score by Ethnicity

SEEK's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

SEEK ROI Score by Age

SEEK's ROI score was rated 3.5 stars by customers ages 18-25 and customers ages 31-35 on Comparably.

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Summary	Age	Score
18-25 3.5	18-25	3.5
31-35 3.5	31-35	3.5

SEEK ROI Score by Usage

SEEK's ROI score was rated the highest by customers who have used SEEK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.5
2 to 5 Years	2.7

SEEK ROI Score by Industry

SEEK's ROI score was rated 2.4 stars by Tech industry customers.

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Tech	2.4

SEEK Customer Satisfaction (CSAT)

SEEK Customer Satisfaction (CSAT) Score

59 / 100

SEEK has an overall Customer Satisfaction score of 59 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	34%
Satisfied	25%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	16%
Very Dissatisfied	16%

Very Satisfied

34%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SEEK Customer Satisfaction

SEEK's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.

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Ranked SEEK Customer Satisfaction the Highest

18-25	75%
African American/Black	67%
Tech	60%

Ranked SEEK Customer Satisfaction the Lowest

2 to 5 Years	34%
31-35	33%
Caucasian	33%

SEEK Customer Satisfaction Score by Gender

Male customers rated SEEK's Customer Satisfaction score 10 points higher than Female customers.

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50 / 100

Male

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	17%
	Very Dissatisfied	17%

40 / 100

Female

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	40%
	Very Dissatisfied	0%

SEEK Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SEEK's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	34%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

34%

Very Dissatisfied

CSAT according to African American/Black

SEEK's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

SEEK's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

SEEK Customer Satisfaction Score by Age

SEEK's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

75%

31-35

33%

SEEK Customer Satisfaction Score by Usage

SEEK's Customer Satisfaction score was rated the highest by customers who have used SEEK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	50
2 to 5 Years	34

SEEK Customer Satisfaction Score by Industry

SEEK's Customer Satisfaction score was rated 60 points by Tech industry customers.

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	"title": "SEEK Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 60,
			"stars": 0,
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			"scoreClassName": "max",
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Tech	60

SEEK Customer Service

2.6/5

SEEK has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About SEEK's Customer Service

Address

VIC 3004

Website

http://www.seek.com.au/

Quick Insights into SEEK Customer Service

SEEK's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.

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Ranked SEEK Customer Service the Highest

Caucasian	3.6
18-25	3.4
Less than 1 Year	3.4

Ranked SEEK Customer Service the Lowest

African American/Black	2.5
2 to 5 Years	2.2
Male	2.2

SEEK Customer Service Score by Gender

Female customers rated SEEK's Customer Service score 1 stars higher than Male customers.

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Male

2.2/5

Female

3.2/5

SEEK Customer Service Score by Ethnicity

SEEK's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SEEK.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5

SEEK Customer Service Score by Age

SEEK's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
31-35 2.6	31-35	2.6

SEEK Customer Service Score by Usage

SEEK's Customer Service score was rated the highest by customers who have used SEEK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.4
2 to 5 Years	2.2

SEEK Customer Service Score by Industry

SEEK's Customer Service score was rated 2.4 stars by Tech industry customers.

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Tech	2.4

SEEK as an Employer

4.3/5

SEEK has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of SEEK

Andrew Bassat

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SEEK scored a -17 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of SEEK would recommend the brand to a friend. ENPS measures how likely SEEK employees would recommend working at SEEK to a friend.

Net Promoter Score

-17

NPS Score

31%	Promoters
21%	Passive
48%	Detractors

Employee Net Promoter Score

eNPS Score

53%	Promoters
22%	Passive
25%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail