-50
NPS
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Seek Capital, LLC
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About Seek Capital, LLC's Brand
Seek Capital provides consulting services and funding procurement to small businesses across America.
Brand at a Glance
42%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Seek Capital, LLC NPS
Seek Capital, LLC's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Seek Capital, LLC's customers would recommend using the product based on a scale of -100 to 100.
Seek Capital, LLC Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Seek Capital, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -50 | Oct 2022 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
Jul 2023 -67 | Jul 2023 | -67 |
Feb 2024 -43 | Feb 2024 | -43 |
Nov 2024 -50 | Nov 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seek Capital, LLC NPS by Usage
Seek Capital, LLC's NPS was rated -66 points by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
Seek Capital, LLC Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Seek Capital, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seek Capital, LLC Customer Loyalty Score by Usage
Seek Capital, LLC's Customer Loyalty score was rated 25% by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Seek Capital, LLC Product Quality
2.1/5
Seek Capital, LLC has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Seek Capital, LLC Product Information
Seek Capital, LLC’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.seekcapital.com
- Company Size
- 51-200 Employees
Industry
Facilities Services
Quick Insights into Seek Capital, LLC Product Quality
Seek Capital, LLC's Product Quality score was rated highest by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Ranked Seek Capital, LLC Product Quality the Highest
Seek Capital, LLC Product Quality Score by Usage
Seek Capital, LLC's Product Quality score was rated 1.5 stars by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Seek Capital, LLC Pricing
Seek Capital, LLC ROI & Value For Money
2.1/5
Seek Capital, LLC has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Seek Capital, LLC ROI
Seek Capital, LLC's ROI score was rated highest by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Ranked Seek Capital, LLC ROI the Highest
Seek Capital, LLC ROI Score by Usage
Seek Capital, LLC's ROI score was rated 1.5 stars by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Seek Capital, LLC Customer Satisfaction (CSAT)
Seek Capital, LLC Customer Satisfaction (CSAT) Score
33 / 100
Seek Capital, LLC has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Seek Capital, LLC Customer Satisfaction
Seek Capital, LLC's Customer Satisfaction score was rated highest by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Ranked Seek Capital, LLC Customer Satisfaction the Highest
Seek Capital, LLC Customer Satisfaction Score by Usage
Seek Capital, LLC's Customer Satisfaction score was rated 20 points by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Seek Capital, LLC Customer Service
2.1/5
Seek Capital, LLC has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Seek Capital, LLC's Customer Service
Address
6420 Wilshire blvd, Suite 600, Los Angeles, CA 90048
Website
http://www.seekcapital.com
Phone Number
3232751700
Quick Insights into Seek Capital, LLC Customer Service
Seek Capital, LLC's Customer Service score was rated highest by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Seek Capital, LLC's Customer Service score.
Ranked Seek Capital, LLC Customer Service the Highest
Seek Capital, LLC Customer Service Score by Usage
Seek Capital, LLC's Customer Service score was rated 1.5 stars by customers who have used Seek Capital, LLC's products/services for Less than 1 Year.
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Seek Capital, LLC as an Employer
4.4/5
Seek Capital, LLC has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Seek Capital, LLC scored a -50 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Seek Capital, LLC would recommend the brand to a friend. ENPS measures how likely Seek Capital, LLC employees would recommend working at Seek Capital, LLC to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
