0
NPS
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Seek Thermal
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About Seek Thermal's Brand
Seek Thermal designs and manufactures thermal imaging cameras
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Seek Thermal NPS
Seek Thermal's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Seek Thermal's customers would recommend using the product based on a scale of -100 to 100.
Seek Thermal Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Seek Thermal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seek Thermal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Seek Thermal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seek Thermal Product Quality
4/5
Seek Thermal has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Seek Thermal's overall Product Quality score rated by its users and customers.
Seek Thermal Product Information
Seek Thermal’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://thermal.com/
- Company Size
- 51-200 Employees
Industry
Manufacturing
Seek Thermal Pricing
Seek Thermal ROI & Value For Money
2.5/5
Seek Thermal has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seek Thermal's overall ROI score rated by its users and customers.
Seek Thermal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seek Thermal Customer Service
2.5/5
Seek Thermal has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seek Thermal's overall Customer Service score rated by its users and customers.
About Seek Thermal's Customer Service
Address
6300 Hollister Avenue, Santa Barbara, CA 93117
Website
http://thermal.com/
Phone Number
8056833300x132
Seek Thermal as an Employer
2.2/5
Seek Thermal has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Seek Thermal scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Seek Thermal would recommend the brand to a friend. ENPS measures how likely Seek Thermal employees would recommend working at Seek Thermal to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
