100
NPS
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Seeq
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About Seeq's Brand
Seeq(TM) provides software and services that convert industrial data into information, driving business decisions for continuous improvement.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Seeq NPS
Seeq's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Seeq's customers would recommend using the product based on a scale of -100 to 100.
Seeq Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Seeq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seeq Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Seeq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seeq Product Quality
4/5
Seeq has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Seeq's overall Product Quality score rated by its users and customers.
Seeq Product Information
Seeq’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://seeq.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Manufacturing
Seeq Pricing
Seeq ROI & Value For Money
5/5
Seeq has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seeq's overall ROI score rated by its users and customers.
Seeq Customer Satisfaction (CSAT)
Seeq Customer Satisfaction (CSAT) Score
100 / 100
Seeq has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seeq Customer Service
5/5
Seeq has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seeq's overall Customer Service score rated by its users and customers.
About Seeq's Customer Service
Address
Seattle, WA 98101
Website
http://seeq.com
Phone Number
12068019339
Seeq as an Employer
4.4/5
Seeq has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Seeq scored a 100 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Seeq would recommend the brand to a friend. ENPS measures how likely Seeq employees would recommend working at Seeq to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
