-45
NPS
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SEFCU
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About SEFCU's Brand
Brand at a Glance
80%
Customer Loyalty
2/5
Product Quality
2.3/5
Pricing
1.9/5
Customer Service
SEFCU NPS
SEFCU's Net Promoter Score (NPS) is a -45 with 25% Promoters, 5% Passives, and 70% Detractors. Net Promoter Score tracks whether SEFCU's customers would recommend using the product based on a scale of -100 to 100.
SEFCU Overall NPS
| 25% | Promoters |
|---|---|
| 5% | Passives |
| 70% | Detractors |
SEFCU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -37 | Sep 2022 | -37 |
Oct 2022 -44 | Oct 2022 | -44 |
Dec 2022 -30 | Dec 2022 | -30 |
Jan 2023 -36 | Jan 2023 | -36 |
Mar 2023 -41 | Mar 2023 | -41 |
Jun 2023 -32 | Jun 2023 | -32 |
Aug 2023 -41 | Aug 2023 | -41 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -36 | Feb 2024 | -36 |
Sep 2024 -40 | Sep 2024 | -40 |
Apr 2025 -42 | Apr 2025 | -42 |
Aug 2025 -45 | Aug 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEFCU NPS by Gender
SEFCU's NPS was rated -100 by Male customers on Comparably.
Male
-100
SEFCU's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
SEFCU's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SEFCU NPS by Usage
SEFCU's NPS was rated -100 points by customers who have used SEFCU's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
SEFCU Customer Reviews
Out of the 2 SEFCU customer reviews 1 was positive and 1 was constructive. SEFCU customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SEFCU Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of SEFCU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SEFCU Customer Loyalty Score by Gender
SEFCU's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SEFCU.
Male
78%
Yes
Female
N/A
Yes
SEFCU Customer Loyalty Score by Usage
SEFCU's Customer Loyalty score was rated 70% by customers who have used SEFCU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SEFCU Product Quality
2/5
SEFCU has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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SEFCU Product Information
SEFCU’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.sefcu.com/
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
FinTech
Small Business Services
Quick Insights into SEFCU Product Quality
SEFCU's Product Quality score was rated highest by Male customers.
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Ranked SEFCU Product Quality the Highest
SEFCU Product Quality Score by Gender
SEFCU's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SEFCU.
Male
1.5/5
Female
N/A
SEFCU Product Quality Score by Usage
SEFCU's Product Quality score was rated 1.5 stars by customers who have used SEFCU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SEFCU Pricing
SEFCU ROI & Value For Money
2.3/5
SEFCU has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into SEFCU ROI
SEFCU's ROI score was rated highest by Male customers.
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Ranked SEFCU ROI the Highest
SEFCU ROI Score by Gender
SEFCU's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
SEFCU ROI Score by Usage
SEFCU's ROI score was rated 1.5 stars by customers who have used SEFCU's products/services for Over 10 Years.
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SEFCU Customer Satisfaction (CSAT)
SEFCU Customer Satisfaction (CSAT) Score
33 / 100
SEFCU has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SEFCU Customer Satisfaction
SEFCU's Customer Satisfaction score was rated highest by Male customers.
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Ranked SEFCU Customer Satisfaction the Highest
SEFCU Customer Satisfaction Score by Gender
SEFCU's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SEFCU.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
SEFCU Customer Satisfaction Score by Usage
SEFCU's Customer Satisfaction score was rated 0 points by customers who have used SEFCU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SEFCU Customer Service
1.9/5
SEFCU has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About SEFCU's Customer Service
Website
http://www.sefcu.com/
Quick Insights into SEFCU Customer Service
SEFCU's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SEFCU's Customer Service score.
Ranked SEFCU Customer Service the Highest
SEFCU Customer Service Score by Gender
SEFCU's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SEFCU.
Male
1.5/5
Female
N/A
SEFCU Customer Service Score by Usage
SEFCU's Customer Service score was rated 1.5 stars by customers who have used SEFCU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SEFCU as an Employer
3.7/5
SEFCU has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SEFCU scored a -45 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of SEFCU would recommend the brand to a friend. ENPS measures how likely SEFCU employees would recommend working at SEFCU to a friend.
Net Promoter Score
-45
NPS Score
| 25% | Promoters |
|---|---|
| 5% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
