58
NPS
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SEGA of America
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About SEGA of America's Brand
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
SEGA of America NPS
SEGA of America's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether SEGA of America's customers would recommend using the product based on a scale of -100 to 100.
SEGA of America Overall NPS
| 73% | Promoters |
|---|---|
| 12% | Passives |
| 15% | Detractors |
SEGA of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 60 | Mar 2024 | 60 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 64 | May 2024 | 64 |
Aug 2024 65 | Aug 2024 | 65 |
Nov 2024 61 | Nov 2024 | 61 |
Dec 2024 63 | Dec 2024 | 63 |
Jan 2025 62 | Jan 2025 | 62 |
Feb 2025 62 | Feb 2025 | 62 |
Mar 2025 62 | Mar 2025 | 62 |
Apr 2025 64 | Apr 2025 | 64 |
Sep 2025 59 | Sep 2025 | 59 |
Oct 2025 58 | Oct 2025 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEGA of America NPS by Gender
Male customers rated SEGA of America's NPS 2 points higher than Female customers.
Male
30
SEGA of America's NPS was rated 30 by Male customers on Comparably.
60%
Promoters
10%
Passives
30%
Detractors
Female
28
SEGA of America's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
SEGA of America NPS by Ethnicity
SEGA of America's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
SEGA of America NPS by Age
SEGA of America's NPS was rated 52 points by customers ages 18-25 on Comparably.
SEGA of America NPS by Usage
SEGA of America's NPS was rated the highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 43 | 5 to 10 Years | 43 |
Over 10 Years 34 | Over 10 Years | 34 |
SEGA of America Customer Reviews
Out of the 3 SEGA of America customer reviews 3 were positive and 0 were constructive. SEGA of America customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SEGA of America Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of SEGA of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SEGA of America Customer Loyalty Score by Gender
Male customers rated SEGA of America's Customer Loyalty score 17% higher than Female customers.
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Male
91%
Yes
Female
74%
Yes
SEGA of America Customer Loyalty Score by Ethnicity
SEGA of America's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SEGA of America.
82
out of 100
Caucasian
SEGA of America Customer Loyalty Score by Age
SEGA of America's Customer Loyalty score was rated 95% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
SEGA of America Customer Loyalty Score by Usage
SEGA of America's Customer Loyalty score was rated the highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SEGA of America Customer Loyalty Score by Industry
SEGA of America's Customer Loyalty score was rated 82% by Arts and Entertainment industry customers.
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SEGA of America Product Quality
4.3/5
SEGA of America has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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SEGA of America Product Information
SEGA of America’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated SEGA of America's product the highest.
- Website
- https://www.sega.com/
Industry
Tech
Quick Insights into SEGA of America Product Quality
SEGA of America's Product Quality score was rated highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and rated lowest by customers who have used SEGA of America's products/services for Over 10 Years.
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Ranked SEGA of America Product Quality the Highest
Ranked SEGA of America Product Quality the Lowest
SEGA of America Product Quality Score by Gender
Female customers rated SEGA of America's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
SEGA of America Product Quality Score by Ethnicity
SEGA of America's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SEGA of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
SEGA of America Product Quality Score by Age
SEGA of America's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SEGA of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
SEGA of America Product Quality Score by Usage
SEGA of America's Product Quality score was rated the highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SEGA of America Product Quality Score by Industry
SEGA of America's Product Quality score was rated 4.6 stars by Arts and Entertainment industry customers.
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SEGA of America Pricing
SEGA of America ROI & Value For Money
3.9/5
SEGA of America has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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SEGA of America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into SEGA of America ROI
SEGA of America's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used SEGA of America's products/services for Over 10 Years.
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Ranked SEGA of America ROI the Highest
Ranked SEGA of America ROI the Lowest
SEGA of America ROI Score by Gender
Female customers rated SEGA of America's ROI score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
SEGA of America ROI Score by Ethnicity
SEGA of America's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SEGA of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
SEGA of America ROI Score by Age
SEGA of America's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SEGA of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
SEGA of America ROI Score by Usage
SEGA of America's ROI score was rated the highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SEGA of America ROI Score by Industry
SEGA of America's ROI score was rated 4.4 stars by Arts and Entertainment industry customers.
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SEGA of America Customer Satisfaction (CSAT)
SEGA of America Customer Satisfaction (CSAT) Score
92 / 100
SEGA of America has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
28%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SEGA of America Customer Satisfaction
SEGA of America's Customer Satisfaction score was rated highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and rated lowest by customers who have used SEGA of America's products/services for Over 10 Years.
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Ranked SEGA of America Customer Satisfaction the Highest
Ranked SEGA of America Customer Satisfaction the Lowest
SEGA of America Customer Satisfaction Score by Gender
Female customers rated SEGA of America's Customer Satisfaction score 22 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SEGA of America.
78 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SEGA of America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SEGA of America's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SEGA of America.
90 / 100
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
SEGA of America Customer Satisfaction Score by Age
SEGA of America's Customer Satisfaction score was rated 94 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SEGA of America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 94% |
SEGA of America Customer Satisfaction Score by Usage
SEGA of America's Customer Satisfaction score was rated the highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SEGA of America Customer Satisfaction Score by Industry
SEGA of America's Customer Satisfaction score was rated 100 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "SEGA of America Customer Satisfaction Score by Industry",
"text": "SEGA of America's Customer Satisfaction score was rated 100 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}SEGA of America Customer Service
4.1/5
SEGA of America has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SEGA of America's Customer Service
Website
https://www.sega.com/
Quick Insights into SEGA of America Customer Service
SEGA of America's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used SEGA of America's products/services for Over 10 Years.
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Ranked SEGA of America Customer Service the Highest
Ranked SEGA of America Customer Service the Lowest
SEGA of America Customer Service Score by Gender
Male customers rated SEGA of America's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SEGA of America.
Male
3.9/5
Female
3.8/5
SEGA of America Customer Service Score by Ethnicity
SEGA of America's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SEGA of America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
SEGA of America Customer Service Score by Age
SEGA of America's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SEGA of America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
SEGA of America Customer Service Score by Usage
SEGA of America's Customer Service score was rated the highest by customers who have used SEGA of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SEGA of America Customer Service Score by Industry
SEGA of America's Customer Service score was rated 4.2 stars by Arts and Entertainment industry customers.
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SEGA of America as an Employer
4.6/5
SEGA of America has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SEGA of America scored a 58 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of SEGA of America would recommend the brand to a friend. ENPS measures how likely SEGA of America employees would recommend working at SEGA of America to a friend.
Net Promoter Score
58
NPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
