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NPS
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Segula Technologies
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About Segula Technologies' Brand
SEGULA Technologies is an engineering group with a global presence, helping boost competitiveness within all of the major industrial sectors
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3/5
Customer Service
Segula Technologies NPS
Segula Technologies's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Segula Technologies's customers would recommend using the product based on a scale of -100 to 100.
Segula Technologies Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Segula Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Sep 2023 -66 | Sep 2023 | -66 |
Oct 2023 -75 | Oct 2023 | -75 |
Mar 2024 -40 | Mar 2024 | -40 |
Sep 2024 -17 | Sep 2024 | -17 |
Nov 2024 -1 | Nov 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Segula Technologies NPS by Gender
Segula Technologies's NPS was rated -67 by Male customers on Comparably.
Male
-67
Segula Technologies's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Segula Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Segula Technologies NPS by Age
Segula Technologies's NPS was rated -67 points by customers ages 41-45 on Comparably.
Segula Technologies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Segula Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Segula Technologies Customer Loyalty Score by Gender
Segula Technologies's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Segula Technologies.
Male
70%
Yes
Female
N/A
Yes
Segula Technologies Customer Loyalty Score by Age
Segula Technologies's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Segula Technologies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Segula Technologies Product Quality
3.3/5
Segula Technologies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Segula Technologies Product Information
Segula Technologies’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Segula Technologies Product Quality
Segula Technologies's Product Quality score was rated highest by customers ages 41-45.
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Ranked Segula Technologies Product Quality the Highest
Segula Technologies Product Quality Score by Gender
Segula Technologies's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Segula Technologies.
Male
3.5/5
Female
N/A
Segula Technologies Product Quality Score by Age
Segula Technologies's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Segula Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Segula Technologies Pricing
Segula Technologies ROI & Value For Money
3.7/5
Segula Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Segula Technologies ROI
Segula Technologies's ROI score was rated highest by customers ages 41-45.
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Ranked Segula Technologies ROI the Highest
Segula Technologies ROI Score by Gender
Segula Technologies's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Segula Technologies ROI Score by Age
Segula Technologies's ROI score was rated 3.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Segula Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Segula Technologies Customer Satisfaction (CSAT)
Segula Technologies Customer Satisfaction (CSAT) Score
28 / 100
Segula Technologies has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Segula Technologies Customer Satisfaction
Segula Technologies's Customer Satisfaction score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Segula Technologies' Customer Satisfaction.
Ranked Segula Technologies Customer Satisfaction the Highest
Segula Technologies Customer Satisfaction Score by Gender
Segula Technologies's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Segula Technologies.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Segula Technologies Customer Satisfaction Score by Age
Segula Technologies's Customer Satisfaction score was rated 66 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Segula Technologies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 66% |
Segula Technologies Customer Service
3/5
Segula Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Segula Technologies's Customer Service
Website
http://www.segulatechnologies.com/en
Phone Number
33 1 41 39 47 00
Quick Insights into Segula Technologies Customer Service
Segula Technologies's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Segula Technologies' Customer Service score.
Ranked Segula Technologies Customer Service the Highest
Segula Technologies Customer Service Score by Gender
Segula Technologies's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Segula Technologies.
Male
2.1/5
Female
N/A
Segula Technologies Customer Service Score by Age
Segula Technologies's Customer Service score was rated 2.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Segula Technologies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
Segula Technologies as an Employer
2.8/5
Segula Technologies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Segula Technologies
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Segula Technologies scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Segula Technologies would recommend the brand to a friend. ENPS measures how likely Segula Technologies employees would recommend working at Segula Technologies to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
