5
NPS
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SEI Investments
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About SEI Investments' Brand
SEI is dedicated to helping clients achieve lasting success. We help make their businesses more successful. We contribute to making their
Brand at a Glance
61%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
SEI Investments NPS
SEI Investments's Net Promoter Score (NPS) is a 5 with 42% Promoters, 21% Passives, and 37% Detractors. Net Promoter Score tracks whether SEI Investments's customers would recommend using the product based on a scale of -100 to 100.
SEI Investments Overall NPS
| 42% | Promoters |
|---|---|
| 21% | Passives |
| 37% | Detractors |
SEI Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -33 | Apr 2022 | -33 |
May 2022 -15 | May 2022 | -15 |
Jun 2022 -11 | Jun 2022 | -11 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 6 | May 2023 | 6 |
Jul 2023 5 | Jul 2023 | 5 |
Jan 2024 12 | Jan 2024 | 12 |
Oct 2024 11 | Oct 2024 | 11 |
Jul 2025 6 | Jul 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEI Investments Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of SEI Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SEI Investments Product Quality
3.9/5
SEI Investments has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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SEI Investments Product Information
SEI Investments’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
SEI Investments Pricing
SEI Investments ROI & Value For Money
3.7/5
SEI Investments has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SEI Investments Customer Satisfaction (CSAT)
SEI Investments Customer Satisfaction (CSAT) Score
65 / 100
SEI Investments has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
36%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SEI Investments Customer Service
3.7/5
SEI Investments has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SEI Investments's Customer Service
Address
Oaks, PA
Website
http://www.seic.com/enus/index.htm
Phone Number
610-676-1000
SEI Investments as an Employer
4.1/5
SEI Investments has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SEI Investments scored a 5 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of SEI Investments would recommend the brand to a friend. ENPS measures how likely SEI Investments employees would recommend working at SEI Investments to a friend.
Net Promoter Score
5
NPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 39% | Promoters |
|---|---|
| 32% | Passive |
| 29% | Detractors |
