100
NPS
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Brand Page
Seiren
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About Seiren's Brand
Seiren Co Ltd is a Japan-based fiber manufacturing company. It is a dyeing processor of filament fibers. The company also produces silk, synthetic fibers and textile products used in household interior and apparel. It manufactures industrial materials including automobile interiors such as seats and air bags. The company's segment includes Automotive Interior, High Fashion, Electronics, Environment and Life Materials, Medical and Other. The company generates the majority of its revenue from the Automotive Interior segment.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Seiren NPS
Seiren's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Seiren's customers would recommend using the product based on a scale of -100 to 100.
Seiren Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Seiren NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seiren Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Seiren users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seiren Product Quality
5/5
Seiren has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Seiren Product Information
Seiren’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.seiren.com
- Company Size
- 5,001-10,000 Employees
Seiren Pricing
Seiren ROI & Value For Money
4.7/5
Seiren has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Seiren Customer Service
4.7/5
Seiren has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Seiren's Customer Service
Address
1-10-1 Keya, Fukui, 918-8003
Website
www.seiren.com
Phone Number
7
