13
NPS
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SEKO Logistics
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About SEKO Logistics' Brand
"SEKO provides complete supply chain solutions specializing in transportation, logistics, forwarding and warehousing."
Brand at a Glance
75%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
SEKO Logistics NPS
SEKO Logistics's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether SEKO Logistics's customers would recommend using the product based on a scale of -100 to 100.
SEKO Logistics Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
SEKO Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -20 | Oct 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -43 | Feb 2023 | -43 |
Mar 2023 -50 | Mar 2023 | -50 |
Jun 2025 -9 | Jun 2025 | -9 |
Jul 2025 13 | Jul 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SEKO Logistics NPS by Gender
SEKO Logistics's NPS was rated 23 by Male customers on Comparably.
Male
23
SEKO Logistics's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
N/A
SEKO Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SEKO Logistics NPS by Ethnicity
SEKO Logistics's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Other -25 | Other | -25 |
SEKO Logistics NPS by Age
SEKO Logistics's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
SEKO Logistics NPS by Usage
SEKO Logistics's NPS was rated -100 points by customers who have used SEKO Logistics's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
SEKO Logistics Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of SEKO Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SEKO Logistics Customer Loyalty Score by Gender
SEKO Logistics's Customer Loyalty score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SEKO Logistics.
Male
80%
Yes
Female
N/A
Yes
SEKO Logistics Customer Loyalty Score by Ethnicity
SEKO Logistics's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SEKO Logistics.
100
out of 100
Caucasian
55
out of 100
Other
SEKO Logistics Customer Loyalty Score by Age
SEKO Logistics's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SEKO Logistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
41-45 100% | 41-45 | 100% |
SEKO Logistics Customer Loyalty Score by Usage
SEKO Logistics's Customer Loyalty score was rated 33% by customers who have used SEKO Logistics's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SEKO Logistics Product Quality
3/5
SEKO Logistics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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SEKO Logistics Product Information
SEKO Logistics’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Transportation and Warehousing
Quick Insights into SEKO Logistics Product Quality
SEKO Logistics's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers ages 26-30.
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Ranked SEKO Logistics Product Quality the Highest
Ranked SEKO Logistics Product Quality the Lowest
SEKO Logistics Product Quality Score by Gender
SEKO Logistics's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SEKO Logistics.
Male
3.2/5
Female
N/A
SEKO Logistics Product Quality Score by Ethnicity
SEKO Logistics's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SEKO Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 2.1 | Other | 2.1 |
SEKO Logistics Product Quality Score by Age
SEKO Logistics's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SEKO Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
41-45 4.1 | 41-45 | 4.1 |
SEKO Logistics Product Quality Score by Usage
SEKO Logistics's Product Quality score was rated 1.5 stars by customers who have used SEKO Logistics's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SEKO Logistics Pricing
SEKO Logistics ROI & Value For Money
3/5
SEKO Logistics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into SEKO Logistics ROI
SEKO Logistics's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 26-30.
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Ranked SEKO Logistics ROI the Highest
Ranked SEKO Logistics ROI the Lowest
SEKO Logistics ROI Score by Gender
SEKO Logistics's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SEKO Logistics.
Male
3.3/5
Female
N/A
SEKO Logistics ROI Score by Ethnicity
SEKO Logistics's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SEKO Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 2.2 | Other | 2.2 |
SEKO Logistics ROI Score by Age
SEKO Logistics's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SEKO Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
41-45 4.3 | 41-45 | 4.3 |
SEKO Logistics ROI Score by Usage
SEKO Logistics's ROI score was rated 1.5 stars by customers who have used SEKO Logistics's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SEKO Logistics Customer Satisfaction (CSAT)
SEKO Logistics Customer Satisfaction (CSAT) Score
55 / 100
SEKO Logistics has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SEKO Logistics Customer Satisfaction
SEKO Logistics's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SEKO Logistics' Customer Satisfaction.
Ranked SEKO Logistics Customer Satisfaction the Highest
Ranked SEKO Logistics Customer Satisfaction the Lowest
SEKO Logistics Customer Satisfaction Score by Gender
SEKO Logistics's Customer Satisfaction score was rated 62 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SEKO Logistics.
62 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
SEKO Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SEKO Logistics' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SEKO Logistics.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
SEKO Logistics' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SEKO Logistics.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
SEKO Logistics Customer Satisfaction Score by Age
SEKO Logistics's Customer Satisfaction score was rated 33 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SEKO Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% |
SEKO Logistics Customer Satisfaction Score by Usage
SEKO Logistics's Customer Satisfaction score was rated 0 points by customers who have used SEKO Logistics's products/services for Less than 1 Year.
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SEKO Logistics Customer Service
3.2/5
SEKO Logistics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About SEKO Logistics's Customer Service
Address
Itasca, IL
Website
http://www.sekologistics.com/
Quick Insights into SEKO Logistics Customer Service
SEKO Logistics's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked SEKO Logistics' Customer Service score.
Ranked SEKO Logistics Customer Service the Highest
Ranked SEKO Logistics Customer Service the Lowest
SEKO Logistics Customer Service Score by Gender
SEKO Logistics's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SEKO Logistics.
Male
3.3/5
Female
N/A
SEKO Logistics Customer Service Score by Ethnicity
SEKO Logistics's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SEKO Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 2.4 | Other | 2.4 |
SEKO Logistics Customer Service Score by Age
SEKO Logistics's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SEKO Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
41-45 4.5 | 41-45 | 4.5 |
SEKO Logistics Customer Service Score by Usage
SEKO Logistics's Customer Service score was rated 1.5 stars by customers who have used SEKO Logistics's products/services for Less than 1 Year.
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SEKO Logistics as an Employer
4.1/5
SEKO Logistics has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SEKO Logistics scored a 13 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of SEKO Logistics would recommend the brand to a friend. ENPS measures how likely SEKO Logistics employees would recommend working at SEKO Logistics to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
