-34
NPS
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Selective Insurance
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About Selective Insurance's Brand
Selective Insurance Group, Inc. is a holding company for 10 property and casualty insurance companies rated "A" (Excellent) by A.M. Best.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Selective Insurance NPS
Selective Insurance's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Selective Insurance's customers would recommend using the product based on a scale of -100 to 100.
Selective Insurance Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Selective Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2024 -50 | Apr 2024 | -50 |
Jul 2024 -33 | Jul 2024 | -33 |
May 2025 -43 | May 2025 | -43 |
Sep 2025 -25 | Sep 2025 | -25 |
Mar 2026 -33 | Mar 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Selective Insurance Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Selective Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Selective Insurance Product Quality
3.4/5
Selective Insurance has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Selective Insurance's overall Product Quality score rated by its users and customers.
Selective Insurance Product Information
Selective Insurance’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.selective.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Selective Insurance Pricing
Selective Insurance ROI & Value For Money
3.2/5
Selective Insurance has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Selective Insurance's overall ROI score rated by its users and customers.
Selective Insurance Customer Satisfaction (CSAT)
Selective Insurance Customer Satisfaction (CSAT) Score
66 / 100
Selective Insurance has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Selective Insurance Customer Service
3.2/5
Selective Insurance has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Selective Insurance's overall Customer Service score rated by its users and customers.
About Selective Insurance's Customer Service
Address
40 Wantage Ave, Branchville, NJ 07890
Website
https://www.selective.com/
Phone Number
973-948-3000
Selective Insurance's Social Links
Selective Insurance as an Employer
4.7/5
Selective Insurance has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Selective Insurance scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Selective Insurance would recommend the brand to a friend. ENPS measures how likely Selective Insurance employees would recommend working at Selective Insurance to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
