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NPS
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SelectLeaders
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About SelectLeaders' Brand
Our mission is twofold: To connect industry-leading employers to their most important asset – its people, and to connect the highest caliber talent to the next chapter of their Real Estate careers. The competitive advantage of SelectLeaders is: 30 years of industry knowledge and connections Members of the Professional Associations we partner with control or direct over 90% of Commercial Real Estate in the U.S. Owned by Bisnow, the world’s leading CRE industry B2B news & events platform, with access to data and intelligence from millions of readers & attendees.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.5/5
Pricing
4.5/5
Customer Service
SelectLeaders NPS
SelectLeaders's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SelectLeaders's customers would recommend using the product based on a scale of -100 to 100.
SelectLeaders Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SelectLeaders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SelectLeaders Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SelectLeaders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SelectLeaders Product Quality
4.5/5
SelectLeaders has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SelectLeaders' overall Product Quality score rated by its users and customers.
SelectLeaders Product Information
SelectLeaders’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
SelectLeaders Pricing
SelectLeaders ROI & Value For Money
2.5/5
SelectLeaders has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SelectLeaders' overall ROI score rated by its users and customers.
SelectLeaders Customer Satisfaction (CSAT)
SelectLeaders Customer Satisfaction (CSAT) Score
100 / 100
SelectLeaders has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SelectLeaders Customer Service
4.5/5
SelectLeaders has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SelectLeaders' overall Customer Service score rated by its users and customers.
About SelectLeaders's Customer Service
Address
123 William St, York, NY 10038
Website
https://www.selectleaders.com/
Phone Number
(850) 644-4070
SelectLeaders as an Employer
4.7/5
SelectLeaders has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SelectLeaders scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SelectLeaders would recommend the brand to a friend. ENPS measures how likely SelectLeaders employees would recommend working at SelectLeaders to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
