-100
NPS
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Selectra
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About Selectra's Brand
Comparison service for utilities
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Selectra NPS
Selectra's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Selectra's customers would recommend using the product based on a scale of -100 to 100.
Selectra Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Selectra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Selectra Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Selectra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Selectra Product Quality
1.5/5
Selectra has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Selectra's overall Product Quality score rated by its users and customers.
Selectra Product Information
Selectra’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://selectra.info
- Company Size
- 501-1,000 Employees
Selectra Pricing
Selectra ROI & Value For Money
1.5/5
Selectra has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Selectra's overall ROI score rated by its users and customers.
Selectra Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Selectra Customer Service
1.5/5
Selectra has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Selectra's Customer Service
Address
66 rue Sébastien Mercier, 75015 France
Website
http://selectra.info
Phone Number
+33 9 87 67 54 75
Selectra as an Employer
2.9/5
Selectra has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Selectra scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Selectra would recommend the brand to a friend. ENPS measures how likely Selectra employees would recommend working at Selectra to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
