39
NPS
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Selina
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About Selina's Brand
Brand at a Glance
70%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Selina NPS
Selina's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether Selina's customers would recommend using the product based on a scale of -100 to 100.
Selina Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
Selina NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 45 | Dec 2022 | 45 |
Jan 2023 45 | Jan 2023 | 45 |
Apr 2023 47 | Apr 2023 | 47 |
May 2023 43 | May 2023 | 43 |
Jul 2023 44 | Jul 2023 | 44 |
Aug 2023 44 | Aug 2023 | 44 |
Jan 2024 42 | Jan 2024 | 42 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 40 | Mar 2024 | 40 |
Apr 2024 40 | Apr 2024 | 40 |
May 2024 38 | May 2024 | 38 |
Jun 2024 40 | Jun 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Selina NPS by Gender
Female customers rated Selina's NPS 13 points higher than Male customers.
Male
37
Selina's NPS was rated 37 by Male customers on Comparably.
64%
Promoters
9%
Passives
27%
Detractors
Female
50
Selina's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Selina NPS by Ethnicity
Selina's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Selina NPS by Age
Selina's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Selina NPS by Usage
Selina's NPS was rated the highest by customers who have used Selina's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
Selina Customer Reviews
Out of the 4 Selina customer reviews 4 were positive and 0 were constructive. Selina customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Selina Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Selina users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Selina Customer Loyalty Score by Gender
Female customers rated Selina's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Selina.
Male
67%
Yes
Female
78%
Yes
Selina Customer Loyalty Score by Ethnicity
Selina's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Selina.
70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
Selina Customer Loyalty Score by Age
Selina's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Selina.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 36% | 26-30 | 36% |
Selina Customer Loyalty Score by Usage
Selina's Customer Loyalty score was rated the highest by customers who have used Selina's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Selina Customer Loyalty Score by Industry
Selina's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Selina Product Quality
3.9/5
Selina has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Selina Product Information
Selina’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Selina's product the highest. Reviewers from the Accounting industry rated Selina the lowest at 3.3.
- Website
- https://www.selina.com/
- Company Size
- 1,001-5,000 Employees
Industry
Hospitality
Quick Insights into Selina Product Quality
Selina's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Selina's products/services for Less than 1 Year.
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Ranked Selina Product Quality the Highest
Ranked Selina Product Quality the Lowest
Selina Product Quality Score by Gender
Female customers rated Selina's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Selina.
Male
3.3/5
Female
4.1/5
Selina Product Quality Score by Ethnicity
Selina's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Selina.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Selina Product Quality Score by Age
Selina's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Selina.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.6 | 26-30 | 2.6 |
Selina Product Quality Score by Usage
Selina's Product Quality score was rated the highest by customers who have used Selina's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Selina Product Quality Score by Industry
Selina's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Selina Pricing
Selina ROI & Value For Money
3.8/5
Selina has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Selina Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Selina.
Quick Insights into Selina ROI
Selina's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Accounting industry.
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Ranked Selina ROI the Highest
Ranked Selina ROI the Lowest
Selina ROI Score by Gender
Selina's ROI score was rated 3.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Selina.
Male
3.6/5
Female
3.6/5
Selina ROI Score by Ethnicity
Selina's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Selina.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
Selina ROI Score by Age
Selina's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Selina.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.6 | 26-30 | 2.6 |
Selina ROI Score by Usage
Selina's ROI score was rated the highest by customers who have used Selina's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Selina ROI Score by Industry
Selina's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Selina Customer Satisfaction (CSAT)
Selina Customer Satisfaction (CSAT) Score
84 / 100
Selina has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Selina Customer Satisfaction
Selina's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Selina's Customer Satisfaction.
Ranked Selina Customer Satisfaction the Highest
Ranked Selina Customer Satisfaction the Lowest
Selina Customer Satisfaction Score by Gender
Female customers rated Selina's Customer Satisfaction score 23 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Selina.
63 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 19% |
86 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Selina Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Selina's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Selina.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Selina's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Selina.
100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Selina Customer Satisfaction Score by Age
Selina's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Selina.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 43% |
Selina Customer Satisfaction Score by Usage
Selina's Customer Satisfaction score was rated the highest by customers who have used Selina's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Selina Customer Satisfaction Score by Industry
Selina's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Selina Customer Satisfaction Score by Industry",
"text": "Selina's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Selina's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Selina's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Selina Customer Service
3.8/5
Selina has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Selina's overall Customer Service score rated by its users and customers.
About Selina's Customer Service
Website
https://www.selina.com/
Quick Insights into Selina Customer Service
Selina's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Selina's Customer Service score.
Ranked Selina Customer Service the Highest
Ranked Selina Customer Service the Lowest
Selina Customer Service Score by Gender
Female customers rated Selina's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Selina.
Male
3.6/5
Female
3.9/5
Selina Customer Service Score by Ethnicity
Selina's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Selina.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Selina Customer Service Score by Age
Selina's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Selina.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.6 | 26-30 | 2.6 |
Selina Customer Service Score by Usage
Selina's Customer Service score was rated the highest by customers who have used Selina's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Selina Customer Service Score by Industry
Selina's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Selina as an Employer
4.1/5
Selina has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Selina scored a 39 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Selina would recommend the brand to a friend. ENPS measures how likely Selina employees would recommend working at Selina to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
