44
NPS
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Brand Page
SellerActive
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About SellerActive's Brand
SellerActive’s cloud-based software enables internet retailers to do business across multiple online marketplaces with ease.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
SellerActive NPS
SellerActive's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether SellerActive's customers would recommend using the product based on a scale of -100 to 100.
SellerActive Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
SellerActive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SellerActive NPS by Usage
SellerActive's NPS was rated the highest by customers who have used SellerActive's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
SellerActive Product Quality
4.1/5
SellerActive has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SellerActive's overall Product Quality score rated by its users and customers.
SellerActive Product Information
SellerActive serves markets in the United States. SellerActive supports Web devices and offers products for small and medium sized businesses.
SellerActive’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.selleractive.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
Mobile App
SaaS
Languages Supported
English
Product Type
Inventory Management Software
Order Management Software
Channel Management Software
Pricing Optimization Software
Multi-Channel eCommerce Software
SellerActive Pricing
SellerActive ROI & Value For Money
4.1/5
SellerActive has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SellerActive's overall ROI score rated by its users and customers.
SellerActive Pricing Plans
SellerActive has a pricing structure that accommodates small and medium businesses. Starting from $79/month, SellerActive uses a subscription model. For the users that are not ready to commit yet, SellerActive also offers a free trial.
Who Uses SellerActive?
Small Businesses
Medium Businesses
SellerActive Customer Service
5/5
SellerActive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SellerActive's overall Customer Service score rated by its users and customers.
About SellerActive's Customer Service
Address
2800 Pringle Rd. SE, Suite 100, Portland, OR
Website
http://www.selleractive.com
Phone Number
15033781500
Consumer vs. Employees
SellerActive scored a 44 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SellerActive would recommend the brand to a friend. ENPS measures how likely SellerActive employees would recommend working at SellerActive to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
